Customer Support Specialist I

Posted 2 Days Ago
Be an Early Applicant
Campinas, São Paulo, BRA
In-Office
Entry level
Food • Software • Automation • Manufacturing
The Role
Performs straightforward, structured customer support tasks using prescribed procedures to resolve routine issues. Builds knowledge of organization, processes, and customers while developing competence. Works under supervision and receives moderate guidance from more senior staff.
Summary Generated by Built In

Has working knowledge and experience in their discipline and continues to build knowledge of the organization, processes, and customers.
Performs mainly straightforward or structured assignments to develop competence.
Uses prescribed guidelines or existing procedures to analyze and resolve routine or standard problems.
Works under supervision and receives a moderate level of guidance and direction from more senior roles.

Skills Required

  • Working knowledge and experience in the customer support discipline
  • Ability to analyze and resolve routine or standard problems using prescribed guidelines
  • Comfort working under supervision and accepting moderate guidance from senior roles
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The Company
11,500 Employees
Year Founded: 1884

What We Do

JBT Marel is a leading global provider of integrated technology, equipment, software, and services for the food and beverage industry. Formed by the merger of JBT Corporation and Marel hf in January 2025, the company specializes in advanced automation and processing solutions to help customers optimize performance, ensure traceability, and increase yield across the global food chain.

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