The Role
Serve as liaison between customers, agents, and internal teams to provide quotes, process orders and RFIs/RFQs in Salesforce and company systems, give minor technical support, expedite orders, handle warranty and after-sales issues, follow ISO procedures, and support sales upsell efforts.
Summary Generated by Built In
Job Summary:
The Customer Support Specialist I is a liaison between a network of customers and manufacturer's representatives (agents) and Southern States resources. Technical aptitude and problem-solving skills are required to diagnose customer issues and help resolve customer’s needs or guide them to someone that can. The primary responsibility is to deliver the customer prompt parts quotes, follow up on outstanding quotations, minor technical, and field support aimed at maximizing customer satisfaction, revenue, and profit goals, for the Company and GSD. They are expected to collaborate with internal teams as necessary making sure customer needs are resolved.
Essential Responsibilities:
Minimum Qualifications:
Preferred Qualifications:
Thank you for your interest in Southern States LLC. At this time, we are only considering candidates who are authorized to work in the United States and who will not require sponsorship now or in the future. We appreciate your understanding and wish you success in your job search.
The Customer Support Specialist I is a liaison between a network of customers and manufacturer's representatives (agents) and Southern States resources. Technical aptitude and problem-solving skills are required to diagnose customer issues and help resolve customer’s needs or guide them to someone that can. The primary responsibility is to deliver the customer prompt parts quotes, follow up on outstanding quotations, minor technical, and field support aimed at maximizing customer satisfaction, revenue, and profit goals, for the Company and GSD. They are expected to collaborate with internal teams as necessary making sure customer needs are resolved.
Essential Responsibilities:
- Support strategic plans, develop business / personal relationships with agents and customers.
- Perform bids using pricing strategies.
- Sales functions include upselling factory support services as well as field support services.
- Provide minor technical advice and counsel to agents and customers as needed.
- Process customer orders in Salesforce and the company’s business systems.
- Process customer RFIs & RFQs professionally and expeditiously.
- Assist in expediting orders as required.
- Provide warranty and after sales support.
- Navigate internal systems for drawings, production, and technical support.
- Investigate, enter, and execute Customer Service Requests (CSRs) to ensure timely handling, complete documentation, and resource coordination to create resolutions.
- Order Entry into Southern States business system.
- Follow ISO procedures required for compliance.
- Other Duties as assigned
Minimum Qualifications:
- Education: Associates degree or equivalent combination of technical education and experience.
- Experience: At least two years of experience in sales or technical support for industrial products.
- Excellent written and verbal communication skills.
- Excellent time management skills.
- Advanced understanding and skills using and manipulating products in the Microsoft Office suite.
- Ability to manage multiple tasks efficiently, with strong attention to detail and accuracy.
- Able to work within a team environment, as well as independently with minimal supervision.
Preferred Qualifications:
- Understand mechanical devices using springs, levers, linkage, motors.
- Experience selling technical products.
- Proficiency with AutoCad/Solidworks.
- Able to present technical information over the phone or in person in a simplified manner.
- Advanced understanding and skills using Salesforce.
- Experience with Microsoft Dynamics and/or Business Central.
- Electrical utility and product experience.
- 4-year Bachelor of Science in Engineering Technology degree (BSET).
Thank you for your interest in Southern States LLC. At this time, we are only considering candidates who are authorized to work in the United States and who will not require sponsorship now or in the future. We appreciate your understanding and wish you success in your job search.
Skills Required
- Associates degree or equivalent combination of technical education and experience
- At least two years of experience in sales or technical support for industrial products
- Excellent written and verbal communication skills
- Excellent time management skills
- Advanced understanding and skills using and manipulating products in the Microsoft Office suite
- Ability to manage multiple tasks efficiently, with strong attention to detail and accuracy
- Able to work within a team environment, as well as independently with minimal supervision
- Understanding of mechanical devices using springs, levers, linkage, motors
- Experience selling technical products
- Proficiency with AutoCAD or SolidWorks
- Able to present technical information over the phone or in person in a simplified manner
- Advanced understanding and skills using Salesforce
- Experience with Microsoft Dynamics and/or Business Central
- Electrical utility and product experience
- Bachelor of Science in Engineering Technology (BSET)
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The Company
What We Do
Southern States, LLC is the world's largest manufacturer of high-voltage disconnect switches and a provider of essential products and services to electric utilities in the U.S. and Canada. The company specializes in high-voltage switching solutions and grid-resiliency technology designed to transfer bulk power, balance loads, and protect critical power infrastructure assets from damaging overcurrents, supporting the electric power grid for over a century.
