The Role
RevolutionParts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries.
RevolutionParts is seeking a bilingual, customer-centric superstar to join our expanding Customer Success team as a Customer Support Specialist.
This role will help to enhance our customers' overall experience by offering assistance with a variety of technical questions and issues that may arise within the platform.
Armed with a deep understanding of what drives customer success with RevolutionParts, you'll serve as their advocate across the organization. Providing invaluable feedback to our Product team and collaborating with colleagues, you'll embody an empathetic, customer-centric approach, serving as a trusted advisor to our most strategic clients.
This role will work with our entire customer base, including our French Canadian customers, making it a fantastic opportunity to make a meaningful impact in a dynamic environment. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced setting, we want you on our team!
Anticipated Work Schedule: Preferred shift: 6 am-3 pm MST. 7 am-4 pm shift would be the second best
Responsibilities:
- Support our customers on the phone and over email to resolve their issues accurately and as quickly as possible.
- Troubleshoot common eCommerce issues with shopping carts, marketplaces, shipping settings, payment settings, and checkout issues.
- Educate customers on key aspects of their service during interactions and by creating content for our knowledge base.
- Coordinate with the team to keep data on customer interactions and continuously improve our processes.
Requirements:
- A passion for providing awesome customer service; you treat every customer interaction as an opportunity to "wow" our customers
- Fluent in French with a preference for French Canadian
- Experience supporting customers via phone and/or email
- Prior experience working in a technical customer support environment, and can lend your insight into processes, communication, and escalation procedures
- An understanding of or previous experience in eCommerce; technical experience with websites is a plus!
- Experience with Google Analytics, SEO, or Marketplaces (eBay/Amazon) is a bonus!
- A desire to grow; this role can grow into an Implementation Manager, Customer Success Manager, or Tier II Technical Support
Are you not sure you meet 100% of the qualifications? You should still give it a shot! Research shows that men will apply to a job when only meeting 60% of the requirements, whereas women and members of other underrepresented groups typically only apply when they meet every single requirement. At Revolution Parts, we are Revolutionaries. We build tools, products, and our people. We value diversity in backgrounds and thoughts, so take a shot and apply! Please highlight some of your accomplishments in your resume and cover letter so we can talk about how you can grow with us.
RevolutionParts is proud to provide all full-time Revolutionaries with a comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks. You can learn more about our core-value driven culture at our career page.
RevolutionParts is an Equal Opportunity Employer; we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, gender identity or expression, sexual identity, sexual orientation, age, marital status, family status, genetic information, veteran status, or disability status.
Please Note: You will only receive correspondence through the Lever ATS or from a @revolutionparts.com email address. If you are receiving communication through any other platform or domain, it may be fraudulent, and we urge you to ignore the communication.
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The Company
What We Do
RevolutionParts accelerates OEM parts and accessories sales for every major automotive brand. The company’s core focus is on delivering an enterprise-ready platform for parts retail and wholesale commerce channels. The RevolutionParts platform powers more than $425M in annual sales and reaches millions of unique buyers globally. For more information, visit www.revolutionparts.com.
