We are seeking a dynamic and motivated individual to join our new team as a Customer Support Specialist with French!
Job title:
Customer Support Specialist with French
Job Description:
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Supporting customers through different channels (inbound calls and messages)
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Analysing and solving customers’ queries
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Sharing information on administrative and technical requests (products, invoices, etc.)
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Making changes to the system
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Forwarding faults or calls to other departments.
Our requirements:
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French C1+ level is a must;
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English B1;
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Customer-oriented thinking and attitude;
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Excellent organizational and communication skills
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Good knowledge of MS Office
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Willingness to work on shifts, from our office in Sofia, Bulgaria
What’s in it for you:
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Friendly work atmosphere and positive environment with great work-life balance
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A multinational environment, with strong ties to UK business culture
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Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
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Food stamps
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Additional medical insurance
What we hope you’ll do next:
Click ‘Apply’ to fill out our short application form, so that we can find out more about you.
Only shortlisted candidates will be contacted.
Location:
Sofia
,
Bulgaria
Time Type:
Contract Type:
Permanent
What We Do
Capita is a leading provider of business process services, driven by data, technology and people. We are a purpose-led, responsible organisation¬. Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further information can be found at: http://www.capita.com
