This is a remote position.
Our client is a premier, high-growth international Forex brokerage with a strong and expanding presence across global markets. With a focus on exceptional customer experience and world-class trading support, they are seeking a Customer Support Specialist to join their multilingual team.
This role is ideal for a service-driven professional with experience in FX/CFD trading support, fluent in English and one additional language (preferably Malaysian/Indonesian or Arabic).
As a Customer Support Specialist, you will be the first point of contact for clients, assisting them with account setup, platform usage, and troubleshooting. You will handle queries through ticketing and helpdesk systems, ensure smooth onboarding processes, and deliver an outstanding client experience in a fast-paced trading environment.
The successful candidate will combine strong technical knowledge of trading platforms with excellent communication skills and a passion for customer service.
- Provide multilingual customer support via email, chat, and phone
- Assist clients with onboarding, KYC verification, and account maintenance
- Support clients with MT4/MT5 trading platform queries and troubleshooting
- Manage and resolve customer issues through ticketing and helpdesk systems
- Escalate technical or compliance-related issues to relevant teams when necessary
- Maintain accurate records of client interactions and follow-ups in CRM systems
- Deliver a high standard of customer care to ensure satisfaction and retention
- 2–3 years of experience in customer support within FX/CFD trading or financial services
- Fluency in English plus one additional language (preferably Arabic or Malaysian/Indonesian)
- Strong knowledge of MT4/MT5 platforms
- Experience supporting KYC and client onboarding processes
- Familiarity with ticketing or helpdesk systems
- Strong communication and problem-solving skills
- Experience with CRM integrations and workflows
- Exposure to affiliate/IB support functions
- Background in fintech or crypto customer service
- Additional languages (Arabic, Italian, Spanish, Russian, Indonesian/Malaysian, Indian regional)
- Competitive salary of €22,000 – €28,000 per annum
- Fully remote role with flexibility across time zones
- Opportunity to work with a global client base in a dynamic brokerage
- Career growth and development within an expanding international team
- Supportive and collaborative working culture
This is an exciting opportunity to join a fast-growing brokerage and contribute to delivering exceptional customer support on a global scale.
Apply now to be considered for this exciting opportunity.
Skills Required
- 2-3 years of experience in customer support within FX/CFD trading or financial services
- Fluency in English plus one additional language (preferably Arabic or Malaysian/Indonesian)
- Strong knowledge of MT4/MT5 platforms
- Experience supporting KYC and client onboarding processes
- Familiarity with ticketing or helpdesk systems
- Strong communication and problem-solving skills
What We Do
Ultra Recruitment is a premier global recruitment agency specializing in the Financial, Technology, Fintech, and Forex sectors, delivering recruitment, search, and consultancy services.
