Role : Customer Support Specialist (Filipino speaking)
About the Role:
On behalf of our client, a rapidly growing iGaming company, we are seeking a dedicated Customer Support Specialist (Filipino-speaking) to join their team in Yerevan, Armenia. The company offers a comprehensive relocation package, including flight tickets, visa processing fees, accommodation, and meals. In this role, you will be responsible for delivering exceptional support to online platform users, ensuring a seamless and positive customer experience.
Key Responsibilities:
I. User Inquiry & Service:
- Respond to player inquiries regarding bonuses, promotions, account issues, etc., via online chat, phone, social media, and other channels.
- Help users understand bonus rules, eligibility requirements, and redemption procedures.
II. Issue Resolution & Follow-up:
- Record user feedback and issues, and promptly handle cases such as bonus discrepancies and promotion disputes.
- Investigate complex issues and escalate to supervisors or other departments when necessary.
III. Account & Process Support:
- Assist users with account-related matters, including login issues, deposit/withdrawal problems, and bonus payout status.
- Stay up to date with the platform's various promotional activities and bonus policies to provide accurate information.
IV. Promotion & Campaign Support:
- Introduce current promotions and bonus offers to users, and appropriately guide them to participate.
- Assist users with the campaign participation process.
V. Client Relationship Management:
- Oversee the daily maintenance and relationship management of the company's existing clients, ensuring strong client retention and engagement.
Requirements:
- Fluent in Filipino and English (spoken and written); proficiency in Chinese is an advantage.
- Bachelor's degree or above.
- Minimum of 1 year of experience in a customer support role.
- Prior experience in customer support or back-office operations within the iGaming or FinTech sectors is highly desirable.
- Willingness to relocate to Yerevan, Armenia.
What We Offer:
- Competitive salary package with comprehensive relocation support, including flight tickets, visa expenses, accommodation, and meals.
- Excellent opportunities for professional development and career advancement within a dynamic and growing organization.
Skills Required
- Fluent spoken and written Filipino
- Fluent spoken and written English
- Bachelor’s degree or above
- At least 1 year of customer support experience
- Willingness to relocate to Yerevan, Armenia
- Customer support or back-office operations experience in iGaming or FinTech
- Proficiency in Chinese
What We Do
Lestars Management Consultancy LLC has been incorporated in March 2022 in Dubai, United Arab Emirates. This is a platform which seeks to become a real business partner that assist clients in pursuing Global Business Development. Since the founding of the firm, every consultant at M/s Lestars Management Consultancy LLC is striving to provide consulting services that makes us a “Real Business Partner” for our clients. We are one place for all business solutions. We assist business’s operations to provide a smooth working environment for obtaining the goals and objectives by using minimum and cost effective resources. No matters how difficult the challenge or how long the process to provide the best solution, we thoroughly examine our clients’ operations to enables them to achieve their goals, based on their extensive experience and knowledge accumulated through serving clients operating in every industrial sector. we deliver the best practice to each client, taking account of different culture aspects and business customs of each country. It is our policy to continue to work closely with each client with a sense of commitments on a long term basis to ensure that the best practice are integrated into its operations.
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