Customer Support Specialist – E-Commerce & Hardware

Launch Your Next Successful Chapter with Veta Virtual!

Are you tech-savvy, detail-oriented, and great at helping customers solve problems? Veta Virtual is hiring a Customer Support Specialist – E-commerce & Hardware for one of our fast-growing clients in the professional lighting and gear space. You’ll handle customer inquiries, part replacements, and product support — ensuring a smooth, professional experience every time.

🔑 Your Role:

As a Customer Support Specialist, you’ll help customers troubleshoot product issues, manage returns and replacements, and keep support tickets on track. Your day-to-day includes:

• Responding to customer inquiries via HubSpot or Zendesk.

• Managing part replacements, warranty requests, and shipping updates.

• Supporting return processes, including serial number checks and hardware issue documentation.

• Communicating clearly and empathetically with customers using a North American tone.

• Escalating complex customer support cases appropriately.

• Logging your actions clearly and following set workflows.

• Working with product images or video attachments for support context.

• Meeting a 24-hour first-response time and ensuring high-quality replies.

✅ What You’ll Need:

• Fluent written English and strong communication skills.

• Experience using help desk platforms (e.g., Zendesk, HubSpot).

• Strong internet connection and ability to work with multimedia attachments.

• Familiarity with Shopify or e-commerce workflows (e.g., replacements, tax-exempt orders).

• Ability to follow SOPs and document actions precisely.

• Fast learner with product SKUs and part numbers.

• Tech-savvy, organized, and proactive with follow-ups.

• Professional, friendly, and customer-first mindset.

🌟 Nice to Have:

• Experience in hardware, electronics, or product-based support.

• Knowledge of return processes, shipping logistics, or international fulfillment.

• Comfort with basic troubleshooting scripts and custom status tracking.

💼 What We Offer:

• 💸 $1,200–$1,400 USD/month, based on experience.
• 🌴 10 paid vacation days, plus U.S. national holidays.
• 💻 100% remote — work from anywhere in Latin America.
• 🚀 Join a growing client in the professional hardware space.
• 🤝 Supportive team and seamless onboarding through Veta Virtual.

Ready to Apply?

If you’re great with people, systems, and solving problems — apply today and start your next chapter with Veta Virtual. We can’t wait to meet you!