With 600+ people from 57 nationalities across 23 locations, we’re a truly global team headquartered in Singapore, with offices in Amsterdam, Dubai, Bristol, Shanghai, Eindhoven, and across Southeast Asia.
We power global commerce through a dual model. Our B2B solutions, Codapay, Coda Webstore, Coda Links, Coda Distribution, and Giftcloud, enable publishers and brands to monetize and distribute digital content globally. On the consumer side, we operate a portfolio of trusted storefronts including Codashop, Recharge.com, Startselect.com, and mobiletopup.co.uk, that give customers secure and easy access to game top-ups, digital credits, vouchers, gift cards and prepaid products in over 70 markets.
Our culture is built on respect, ownership, and collaboration. We move fast, support each other, and celebrate wins together.
If you’re looking to grow your career and make a real impact in a global team, Coda is the place for you.
We are seeking a Customer Support Specialist to join our team. In this role, you’ll be the first point of contact for our clients’ customers, ensuring queries are handled with professionalism, empathy, and efficiency. You’ll liaise with internal teams, content providers, and customers to deliver outstanding support and contribute to the success of our client partnerships.
Responsibilities
Respond and resolve customer inquiries professionally and emphatically via email, web forms, Live Chat, Facebook, WhatsApp and other support channels.
Document all interactions accurately in the ticketing or CRM system for tracking and reporting purposes.
Collaborate with internal teams to escalate and resolve complex customer issues.
Stay updated on company products, services, and policies to provide informed and accurate support.
Monitor customer feedback from digital platforms and share insights for process improvements.
Proactively suggests improvements to FAQs and Zendesk knowledge base based on customer feedback
Proactively develop a strong understanding of the gifting sector and the clients we support.
Ensure response times meet service-level agreements (SLAs) and quality benchmarks.
Requirements
At least 6 to 12 months experience in customer service, technical support, marketing, sales or client servicing roles, ideally within e-commerce or digital products industries
Fresh college graduates with at least 3 months of on the job or internship experience can apply
Proficiency in English with strong written communication skills with a customer-first approach.
Experience in using with CRM tools and ticketing systems such as Zendesk preferred, but not required
Excellent problem-solving skills, highly organised with exceptional attention to detail.
Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
Willingness to work in shifts, including weekends and holidays, as needed.
Personal Attributes
Calm under pressure with a positive and solution-focused attitude.
Determined and resilient, with the ability to overcome obstacles.
Professional, confident, self-motivated, and enthusiastic.
Strong team player with a collaborative mindset.
Eager to learn and committed to continuous personal development.
Top Skills
What We Do
Coda leads in commerce solutions and out-of-app monetization. Since 2011, we’ve accelerated growth for our partners by expanding their global reach and deepening customer engagement. Trusted by over 300 publishers—including Activision, Electronic Arts, Moonton, and Riot Games—we maximize revenue with solutions like Custom Commerce, Codapay, Codashop, and Distribution. By connecting our partners to more than 90% of the world's preferred payment methods, we unlock access to over 200M paying customers worldwide. Headquartered in Singapore with a team of 400+, Coda has earned recognition as a 2023 APAC High Growth Company by the Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader in Fortune’s Fintech Innovation Asia list (2024), and featured in The Straits Times Fastest Growing Fintechs (2024)
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