Customer Support Specialist
We are seeking a proactive and customer-focused Customer Support Specialist to join our growing Customer Care Support team. This role is responsible for delivering exceptional process and product-related assistance to our business clients, ensuring their satisfaction and success with our solutions. The ideal candidate will have strong communication skills, a problem-solving mindset, and a passion for helping customers thrive.
***This is a full-time, permanent position requiring US working hours (10:00 PM – 7:00 AM PH time, Monday to Friday).***
Key Responsibilities:
- Serve as the first point of contact for customers seeking support via phone, email, or chat.
- Diagnose and resolve technical issues related to product functionality, use, and technology.
- Provide guidance and training to customers on product features, best practices, and troubleshooting.
- Collaborate with internal teams (Product, Technical Support, Enablement, Sales) to escalate and resolve complex issues.
- Document customer interactions, feedback, and resolutions in the CRM system.
- Contribute to the development and maintenance of support documentation and knowledge base articles.
- Monitor and manage support tickets to ensure timely resolution and customer satisfaction.
- Identify recurring issues and provide insights to improve product usability and customer experience.
Qualifications:
- 2+ years of experience in customer support, technical support, or a related role in a B2B environment.
- Strong understanding of enterprise software, or technical platforms.
- Excellent verbal and written communication skills.
- Ability to troubleshoot and explain technical concepts to non-technical users.
- Experience with CRM and ticketing systems (e.g.Jira, Salesforce).
- Strong organizational skills and attention to detail.
- Ability to work independently and collaboratively in a fast-paced environment.
Top Skills
What We Do
Dynata is the world’s largest first-party data platform for insights, activation and measurement. With a reach that encompasses over 62 million consumers and business professionals globally, and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around its robust first-party data offering to bring the voice of the customer to the entire marketing continuum – from strategy, innovation, and branding to advertising, measurement, and optimization.
The Dynata data platform, an all-in-one solution for insights, activation and measurement, leverages our robust data, innovative technology and more than 40 years’ experience as a pioneer in consumer and B2B insights. Our vision for the Dynata data platform is to automate the entire marketing continuum, with capabilities to target audiences; uncover insights; connect data; activate, measure and optimize campaigns; and analyze, visualize, publish and share those insights to drive your business growth.
We’ve helped more than 6,000 market research firms, brands, media and advertising agencies, publishers, and consulting and investment firms around the world and in every industry accelerate transformation, enable better decision-making, and deliver revenue growth.
