Job Title: Customer Support Senior
Work Arrangement: Onsite
Location: Washington, DC (20003)
Employment Type: Contract
Engagement Type: W2 or 1099 only. No corp to corp.
Final Interview: In person
Position Summary
Dhaka Technologies Limited Company is hiring on behalf of its client for a Customer Support Senior to provide technical assistance to computer system users across a variety of issues.
The role identifies, researches, and resolves technical problems for end users, responding to requests by telephone, email, and in person. It combines day to day help desk support with hands on service and preventive maintenance of desktop hardware and peripherals. This position requires 11 to 15 years of technical support experience.
Key Responsibilities
- Provide technical assistance to computer system users on a variety of issues.
- Identify, research, and resolve technical problems.
- Respond to telephone calls, emails, and personnel requests for technical support.
- Document, track, and monitor problems to ensure timely resolution.
- Answer questions and resolve computer problems for clients in person, by telephone, or from a remote location.
- Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
- Perform service and preventive maintenance activities on terminals, printers, and personal computers.
- Diagnose and repair products by replacing worn or broken parts and making technical adjustments.
- Make appropriate use of reference publications and diagnostic aids in resolving technical problems.
- Assist in coordinating changes, upgrades, and new products, ensuring systems operate correctly in current and future environments.
- Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
- Implement shared software such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
- Communicate accurate and useful status updates.
- Manage and report time spent on all work activities.
Education
- Bachelor's degree in Information Technology or a related field, or equivalent experience. Required.
Requirements
Required Qualifications
- 11 to 15 years providing technical support to computer system users by telephone, email, and other channels. Required.
- 11 to 15 years maintaining personal computers, systems, and printers. Required.
- 11 to 15 years installing and troubleshooting computer operating systems and software. Required.
- Knowledge of commonly used concepts, practices, and procedures within the technical support field.
- Basic knowledge of electrical and mechanical principles and basic electronics.
- Ability to read and comprehend technical service manuals and publications.
- Knowledge of basic mathematics sufficient to read and understand gauges, meters, and measurement devices.
- Strong communication skills.
- Ability to work effectively in a team environment.
Additional Requirements
- This position is onsite. Remote and hybrid work are not available.
Work Authorization
Applicants must be authorized to work in the United States.
How to Apply
Send your resume to [email protected]. Please include the job title in the subject line of your email.
Skills Required
- Bachelor's degree in Information Technology or a related field, or equivalent experience
- 11 to 15 years providing technical support to computer system users by telephone, email, and other channels
- 11 to 15 years maintaining personal computers, systems, and printers
- 11 to 15 years installing and troubleshooting computer operating systems and software
- Knowledge of commonly used concepts, practices, and procedures in technical support
- Basic knowledge of electrical and mechanical principles and electronics
- Ability to read and understand technical service manuals and publications
- Basic mathematics sufficient to understand gauges, meters, and measurement devices
- Strong communication skills
- Ability to work effectively in a team environment
- Authorization to work in the United States
- Ability to work onsite in Washington, DC; remote and hybrid work are unavailable
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What We Do
Dhaka Technologies Limited is a Washington, D.C.-based IT solutions and staff augmentation provider serving government and private-sector organizations. It supplies IT staffing, recruiting, consulting, hardware and software solutions, application development, cloud and infrastructure services, cybersecurity, data engineering, and software testing. The company helps clients build and manage secure, scalable technology environments while connecting them with skilled technical professionals across diverse industries.
