BrightHire is a category-creating, high-growth, Series B software company with a mission to give everyone the hiring experience they deserve.
We deliver on this mission by transforming the way many of the world’s leading companies build exceptional teams. We created the Interview Intelligence category, and our clients include some of the world’s most innovative companies—Canva, OpenAI, Ramp, Hubspot—up to the Fortune 500.
Remote (Colombia)
About the RoleWe’re looking for a Customer Support Representative to join our growing global support team, with a primary focus on supporting customers across EMEA time zones. In this role, you’ll be on the front lines of the customer experience—handling technical inquiries, maintaining Help Center content, and guiding Freemium customers through onboarding and setup.
This role is ideal for someone early in their career who enjoys technical problem-solving, teaching others, and learning in a fast-paced SaaS environment. As BrightHire continues to scale, you’ll benefit from a flexible remote culture, close collaboration with a high-performing team, and opportunities to grow alongside our Interview Intelligence platform.
What You’ll Do- Respond to customer inquiries via Slack, email, and chat, providing clear, friendly, and effective guidance on product usage and troubleshooting.
- Maintain detailed records of customer interactions, resolutions, and follow-ups to ensure a consistently high-quality support experience.
- Develop a deep understanding of BrightHire’s product features and stay up to date on new releases and enhancements.
- Educate customers on best practices and optimization strategies, incorporating customer feedback into support insights.
- Investigate, diagnose, and resolve technical issues efficiently; escalate and collaborate with Product and Engineering teams on complex or recurring issues.
- Contribute to the creation and maintenance of Help Center and knowledge base articles, including step-by-step guides and visual assets.
- Partner with the Product team to ensure documentation accurately reflects new features and product changes.
- Create short “how-to” video tutorials for the Help Center.
- Lead white-glove onboarding and education sessions for Freemium and trial customers, ensuring a smooth and confident start with BrightHire.
- 1+ years of experience in customer service or technical support
- 1+ years of experience working with CRM and support ticketing systems
- 6+ months of experience using remote collaboration tools (e.g., Slack, Zoom)
- A startup mindset: adaptable, proactive, and eager to learn
- Experience supporting a B2B SaaS product (HR tech experience is a plus)
- Strong technical troubleshooting and problem-solving skills
- Comfort engaging customers via live video with patience, clarity, and enthusiasm
- Excellent written and verbal English communication skills
- A proven track record of delivering high customer satisfaction and service quality
- Ability to quickly learn new technologies and adapt to frequent product updates
- Experience collaborating cross-functionally to resolve complex technical issues
Skills Required
- 1+ years of experience in customer service or technical support
- 1+ years of experience working with CRM and support ticketing systems
- 6+ months of experience using remote collaboration tools (e.g., Slack, Zoom)
- Experience supporting a B2B SaaS product
- Strong technical troubleshooting and problem-solving skills
- Excellent written and verbal English communication skills
BrightHire Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BrightHire and has not been reviewed or approved by BrightHire.
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Equity Value & Accessibility — Equity is positioned as meaningful alongside base pay, with multiple mentions of significant equity as part of total compensation. Listings consistently pair competitive salary with meaningful equity.
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Leave & Time Off Breadth — Time off includes flexible PTO, a separate vacation bonus, and paid parental leave. This combination extends beyond standard PTO and signals support for time away.
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Healthcare Strength — Health coverage includes medical, dental, and vision, with mentions of fully employer‑paid options in some descriptions. Coverage spans core categories expected in a comprehensive package.
BrightHire Insights
What We Do
BrightHire is the first interview intelligence platform, transforming how the world's fastest growing companies scale by making the hiring process better, faster, more equitable, and above all human.
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