GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make our world safer and stronger. Through a nationwide network of sensors, we help our customers source carriers, eliminate fraud and theft, and provide real-time visibility on every truck in America. By operating at the intersection of edge sensing, computer vision, AI-driven analytics, and large-scale field deployment, GenLogs is transforming how transportation data is captured, secured, and commercialized.
ABOUT THE GO-TO-MARKET TEAM
- The Go-to-Market (GTM) team at GenLogs is responsible for bringing our Truck Intelligence™ platform to the organization that depend on trustworthy, real-time freight visibility. We work directly with brokers, carriers, shippers, insurance companies, and ports to define problems, scope operational deployments, and scale high-impact programs.
- The Customer Support function is one of many distinct arms of the larger GTM umbrella, which also includes: Business Development, Sales, Pre-Sales, Customer Support, Partnerships, Channel, and Marketing
- As a CSR, you will serve as a central point of contact for users, resolving issues, troubleshooting bugs, and answering questions about GenLogs capabilities
The primary focus of the Customer Support Representative role is to provide world-class operational support to GenLogs’ day-to-day users. As a CSR, you will have a direct impact on the customer experience and are vital to customer onboarding, activation, and retention. You will serve as the initial point of contact for all users, primarily via email and secondarily via Google Meet as necessary.
WHAT YOU’LL DO- Develop a deep understanding and expertise of our platform and customer base
- Respond to user questions and issues with urgency, clarity, and empathy via email/chat and occasionally Google Meet
- Troubleshoot and resolve customer issues by guiding them through workflows and identifying user errors vs. product bugs
- Build out and maintain customer- and internal-facing knowledge base
- Document and take detailed notes in our support ticketing system.
- Following up daily on tickets to ensure the customer is taken care of as quickly as possible.
- Provide basic technical support, escalating more complex problems to our Engineering team as needed.
- Collaborate with Sales, Customer Success, and Product to translate user feedback into scalable solutions
- Assist Customer Success Managers in day to day support of users. This may include user onboarding, training, and ongoing office hours to user success
- Experience in customer support, project coordination
- Excellent written communication and documentation skills
- High ownership and follow-through in driving issues to resolution
- Attention to detail and accuracy
- Empathy, patience, and a positive attitude
- B2B SaaS experience preferred but not required
- Transportation or Insurance experience preferred but not required
Healthcare
- Employer-covered comprehensive medical, dental, and vision plans for employee and dependents
- Employer contribution towards premiums of optional higher-end plans
Time Off
- Unlimited PTO
- Sick leave
- Company holidays (GenLogs observes all federal US Government holidays)
- Flexible leave for caregiving and medical needs
Family Support
- Paid parental leave
Professional Development
- Budget availability for approved professional development courses, certifications, and training
Travel Support
- 100% travel reimbursement for all approved company travel and spending
Retirement Savings
- 401(k) plan
Skills Required
- Experience in customer support, project coordination
- Excellent written communication and documentation skills
- High ownership and follow-through in driving issues to resolution
- Attention to detail and accuracy
- Empathy, patience, and a positive attitude
- B2B SaaS experience preferred
- Transportation or Insurance experience preferred
GenLogs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GenLogs and has not been reviewed or approved by GenLogs.
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Healthcare Strength — Employer-covered medical, dental, and vision plans are repeatedly listed in postings, with contributions toward higher-end options for U.S. hires. Public descriptions consistently present comprehensive core health coverage.
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Leave & Time Off Breadth — Unlimited PTO, sick leave, and observance of all U.S. federal holidays are standard in multiple postings. Some roles also note flexible leave for caregiving and medical needs.
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Equity Value & Accessibility — Most full-time offers include equity alongside cash compensation. Job materials indicate market-benchmarked salary bands paired with equity, even if specific ranges are shared later in the process.
GenLogs Insights
What We Do
GenLogs is the Truck Intelligence™ platform leveraging AI on a nationwide network of roadside sensors, satellites, and proprietary datasets. GenLogs tracks all commercial vehicle patterns in the United States in order to drive better business outcomes for customers in trucking, logistics, insurance, commercial real estate, financial institutions and governments.
