At Horizon Hobby, we inspire dreams and help build memories! Our company is the leader in the global Radio Control industry. We offer tremendous opportunities for growth and development and a full array of benefits including discounts on our products! We are currently hiring a Customer Support Representative!
The Customer Service Representative is to offer an industry-leading customer service experience via Chat, Email, or Phone. Our goal is to respond to each customer within 35 seconds via Chat or 24 hours via email. We accept or make phone calls as required.
This is a full-time, on-site position.
Typical pay for this position is $16/hour. The final offer for this position will be based on the unique experience and qualifications of the candidate selected. This position may also be eligible for a bonus not included in the base pay range.
This role is a full-time on-site position Monday-Friday 9am-6pm CST at our location in Champaign Illinois.
ROLES & RESPONSIBILITIES
- Proven problem-solving skills.
- Effectively communicate and document information internally to our staff members as well as communicate efficiently and effectively with our customers to achieve a satisfactory experience.
- Assists, as required, in the identification of potential difficulties and trends to assist in overcoming these difficulties for customers or internal staff.
- Attend as needed, meetings related to customer service.
- Must be self-motivated, capable of multi-tasking, detail-oriented, and able to organize/set work priorities for themselves.
- Perform other duties as assigned by management.
Education and/or Experience
- Must possess strong written and verbal communication skills with the ability to communicate and interact with all levels of the organization, retailers, and customers.
- Minimum of six months experience in a similar field ideal; exceptional customer service skills required.
- Knowledge of radio control products is helpful.
- A high school diploma is required.
- Should have good proficiency in the use of computers with knowledge in Excel, Word, and Outlook applications. The ability to use SalesForce and Alliance will also be beneficial to this role.
Benefits and other perks
- Medical, Dental, Vision
- 401(k) with a company match
- Short-Term and Long-Term Disability
- Life Insurance and Supplemental Life Insurance
- Paid Time Off
- Paid Holidays
- Accrued Sick Leave
- Discounts on Products
Horizon Hobby is a progressive, innovative company and, as such, is constantly reevaluating and reinventing the processes and procedures associated with each job. The essential duties and responsibilities of this position may change at any time. In addition, employees may be asked to work on special projects or to assist with other work necessary or important to the operation of Horizon. Your cooperation and assistance in performing such additional work is expected and appreciated.
Horizon Hobby, LLC is an equal opportunity and E-Verify employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Top Skills
What We Do
Founded in 1985, Horizon Hobby, LLC. http://www.horizonhobby.com, is an international developer, distributor and marketer of radio control (RC) cars, planes, boats and helicopters; model railroad; plastic and die-cast models; and other general hobby products. We are also one of the leading developers of radio control hobby products which include many of the biggest names in the industry, such as E-flite airplanes, Arrma Cars and Trucks, Blade helicopters, ParkZone airplanes, Axial vehicles, Spektrum radios, and Losi cars and trucks.
Horizon Hobby is a privately owned company that is known throughout the hobby industry for its exceptional focus of innovation and service.
Check out this link to see us at work and at play, and learn what goes on behind the scenes in the process of creating and supporting all the wonderful products at Horizon Hobby:
https://www.facebook.com/HorizonHobby
This link offers an eye-opening view of many exciting things that are happening in Champaign-Urbana, making it one of the best places to live (did you know that the first web browser was created in Champaign-Urbana??):
http://www.yourewelcomecu.com/
.png)
