The Role
Provide customer assistance via live chat, email, and social media; troubleshoot product/service issues; maintain accurate interaction records; and collaborate with teams to resolve complex issues.
Summary Generated by Built In
The Remote Customer Support Representative will assist customers via various online channels (chat, email, etc.). You will resolve issues, provide information, and ensure customer satisfaction.
Description:
- Provide assistance through live chat, email, and social media platforms.
- Troubleshoot and resolve customer issues with products or services.
- Maintain accurate records of customer interactions.
- Collaborate with other teams to resolve complex issues.
Qualifications:
- High school diploma or equivalent.
- 1+ years of customer support or technical support experience.
- Strong written communication skills.
- Experience with online support tools or CRM systems.
Benefits:
- Paid time off (PTO).
- Health insurance.
- Work-from-home flexibility.
Top Skills
Crm Systems,Online Support Tools
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The Company
