Moving Doors is a tech-enabled property management and flexible living company providing fully furnished, design-led apartments for mid- to long-term stays. Operating across Limassol, Paphos and Athens, the company combines hospitality standards with technology and operational excellence to deliver a seamless living experience for guests and property owners.
As we continue to expand, with over 400 units already under management, we are looking for a Customer Support Representative to join our team in Athens and act as the primary point of contact for our guests. The role focuses on delivering a high standard of service, resolving guest issues efficiently, and collaborating with internal & external teams to ensure a smooth and positive guest experience throughout the customer journey.
Key Responsibilities- Serve as the primary point of contact for guest inquiries, requests, and issues across multiple communication channels, ensuring timely, clear, and professional responses.
- Assess guest concerns, identify appropriate solutions, and manage cases through to resolution, balancing guest satisfaction with operational requirements and company policies.
- Work closely with internal teams and external partners, as needed, to ensure issues are resolved efficiently and accurately.
- Maintain a consistently high standard of service across all guest interactions, demonstrating empathy, composure, and sound judgment, particularly in high-pressure or sensitive situations.
- Handle multiple requests simultaneously, prioritizing tasks effectively based on urgency, impact, and the overall guest experience.
Requirements
- Minimum 2 years of experience in hospitality, guest relations, or other customer support roles
- Excellent verbal and written communication skills, with strong interpersonal abilities both in English and Greek
- Strong time management and organizational skills, with the ability to manage multiple priorities
- Well-developed problem-solving and decision-making skills
- Ability to perform effectively in a fast-paced, dynamic environment
- High attention to detail and a genuine commitment to delivering exceptional guest service
- Customer-focused mindset with a solid understanding of hospitality service standards
Benefits
- Competitive compensation package, based on experience
- Opportunities for professional growth and development
- Monthly prepaid card for meals allowance
What We Do
Modo provides designer fully furnished and equipped living spaces for business professionals, digital nomads, and families on flexible terms.
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