Customer Support Representative

Working at Freudenberg: We will wow your world!

• To control the order process for regular business and projects for the Port Talbot site.
• Hold weekly project/order review meetings, ensuring that all actions are complete in line with the Project plan.
• Ensure that all necessary information is given and received to and from Port Talbot on a timely basis and that they are made fully aware of delivery implications, particularly if these exceed the ‘agreement’.
• Provide a Status Report with summary sheet indicating weekly progress, any areas of concern and the plan for the coming week as required.
• Provide single point of contact for Port Talbot, dealing with all relevant issues.
• Monitor lead-time, project/order status and keep the customer informed as necessary.
• Liaise with the dispatch department to ensure prompt and correct dispatch of orders.
• Enter sales orders onto the computer system (In conjunction with the Technical Support Engineer)
• Monitor the status of orders from the project teams, identifying slippages and ensuring that recovery plans are in place and achieved.
• Liaise with other internal departments as required to resolve customer order related issues and maintain departmental plans, holding regular reviews with team members.
• Maintain good housekeeping of work area.

• Have a good understanding of the type of manufacturing processes, materials and procedures involved in the FFL product range. Have the capability to relate to these processes when dealing with client quotations and expectations.
• Capable of understanding technical drawings, data sheets and specification documents.
• Confident and effective communicator; written & oral, able to communicate professionally with customers, colleagues and peers at all levels.
• Able to quickly take ownership of customer requirements and using own initiative, make decisions and problem solve using the tools and resources available.
• All round team player, able to integrate with the team and offer support and communicate well both within and outside the department.
• Self-motivated, be able to work well under pressure and meet set deadlines.
• Attention to detail; be able to work with figures and calculations accurately.
• Excellent organization and time-management skills.
• Confident and very competent user of the standard Microsoft Office packages. SAP experience an asset.
• The customer base is international, and a foreign language is an asset.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.