Customer Support Representative

Posted 2 Days Ago
Be an Early Applicant
Niepołomice, Wielicki, Małopolskie
In-Office
6K-11K
Junior
Aerospace • Logistics
The Role
The Customer Support Representative processes customer orders, responds to inquiries, compiles reports, and interacts with multiple departments to ensure customer satisfaction.
Summary Generated by Built In
ABOUT THE JOB:

In this role you will be responsible for the account administration and interfacing with customers at an advanced journeyman level, demonstrating solid working experience and knowledge of products and overall customer base. The role includes, but is not limited to customer order administration for new sales, repairs and warranty sales and coordination within organization for technical or engineering support and services as required.

WHAT YOU WILL DO:
  • Process and maintain customer purchase orders, external customer purchase order systems and electronic data interchange (EDI )

  • Compile and generate various customer/sales reports

  • Contract review of customer purchase orders

  • Work unassisted with OEM and aftermarket customer requirements

  • Respond to customer pricing requests per established price list

  • Interact with other departments as required (order status, delivery updates, warranty & quality)

  • File and maintain documentation

  • Interface with customers on a day-to-day basis

  • Prepare and submit customer quotations per established price list

  • Respond to internal and external customer inquiries

  • Over-time may be required with little or no notice to accommodate customer needs

​WHAT YOU WILL NEED:
  • University degree preffered

  • Minimum 2 years of related experience in customer service

  • Excellent English and Polish language skills – both written & spoken

  • Any additional language will be a plus

  • Excellent knowledge of MS office package (Word, Excel, Outlook)

  • Ability to work in fast-paced environments

  • Strong work ethics, enthusiasm, cooperation, and communication skills

WHAT YOU WILL GAIN:
  • Salary range from 6 000 to 10 800 PLN gross – depending on experience

  • Advancement opportunities in international team

  • A total rewards package, that includes: private health insurance, life & accidental insurance

  • Multisport package

  • Meal Vouchers

  • Company performance bonus program

  • Work-life balance, semi-flexible working time

  • PPK: Woodward offers payment to your PPK account up to 4% of your compensation depending on seniority

  • Hybrid work model

  • Relocation & Educational support

Top Skills

Excel
Ms Office (Word
Outlook)
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The Company
HQ: Fort Collins, CO
0 Employees
Year Founded: 1870

What We Do

Woodward is an independent designer, manufacturer and service provider of energy control and optimization solutions for aerospace and industrial markets. For 150 years, Woodward has focused its resources and expertise on delivering proven systems that perform under incredible demands. Our customers have come to rely on us to help them address and solve the challenges associated with global efficiency initiatives – from reducing emissions, to increasing energy efficiency, to helping them introduce alternative energy sources.

Why Work With Us

A career at Woodward offers professional and personal growth. You will work alongside the brightest minds in our industry, help develop innovative technology and products, and contribute to our company’s goal of always innovating for a better future.

People join Woodward for a job and end up building a career for a lifetime.

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