Customer Support Representative

Posted 12 Days Ago
Be an Early Applicant
POL
Entry level
Business Intelligence
The Role
The Customer Support Representative assists customers through chats and tickets, providing solutions, clarifying information, and ensuring high-quality service in Spanish. They collaborate with colleagues to enhance service efficiency and adhere to internal guidelines.
Summary Generated by Built In
Growe is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.Perfect for those who aim to:
  • Work with requests in chats and tickets, helping customers with difficulties that they faced and providing the best customer experience in Spanish;

  • Collaborate with other colleagues to improve customer service;

  • Identify customers' needs, clarify information, research every issue and provide solutions;

  • Follow internal procedures and guidelines to ensure consistent and high-quality support.

Experience you’ll need to bring:
  • Intermediate level of English (written and spoken);

  • Fluent Spanish speaker;

  • Previous experience with customer support is not mandatory, but will be considered a plus;

  • Experience handling live chat and email interactions will be considered an advantage.

It's a perfect match if you have those personal features:
  • Excellent organizational skills and ability to prioritize in order to meet deadlines;

  • Excellent team work skills with strong communication skills;

  • Ability to work in a fast-paced environment and under pressure;

  • Problem-solving skills.

Growe offers competitive benefits to support your professional and personal growth, including:
  • Health & Wellness Focus;

  • Growth Opportunities;

  • Performance-Driven Rewards;

  • Dynamic Work Environment.

Apply, and let your growth journey begin.

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The Company
HQ: Warsaw
511 Employees
Year Founded: 2019

What We Do

Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion.

We Are Opportunities Unlockers.
Our approach is rooted in identifying potential and unlocking opportunities — whether it’s launching new iGaming brands worldwide or giving our team players a once-in-a-lifetime chance to thrive.

Grow. Win. Repeat.

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