Customer Support Representative - UK

Neko Health is a Swedish health-tech company co-founded in 2018 by Hjalmar Nilsonne and Daniel Ek. Our vision is to create a healthcare system that can help people stay healthy through preventive measures and early detection. Neko has developed a new medical scanning technology concept to make it possible to do broad and non-invasive health data collection that is both convenient and affordable for the public. This requires completely reimagining the healthcare experience and incorporating the latest advances in sensors and AI. We are a remote first company with headquarters in Stockholm and over 200 employees across Europe.

About the job

We are seeking a special individual to join the growing Neko Health team as a Customer Care Representative. You will be a pioneer in creating a new standard of healthcare that puts customers first. This is a role for someone who is not afraid of challenges and is ready to relentlessly push the boundaries of what is possible. The role is based in London.

Responsibilities:

• Ownership of customer communication channels including phone, email, chat, and social media
• Provide prompt and exceptional customer service to existing and prospective customers
• Delight customers and proactively resolve issues before they reveal themselves
• Troubleshoot and resolve customer issues, while ensuring customer satisfaction
• Embody our brand tone and voice across channels
• Be an internal champion for the customer, relaying testimonials and feedback to teams across the company

Requirements:

• You have excellent written and verbal communication skills in English (knowledge of Swedish is a plus)
• Others have described you as empathetic, curious, and bold
• You have prior experience in a customer-first environment, such as ecommerce, sales, or hospitality
• Your former managers can vouch for you and provide excellent references
• Knowledge of CRM software, such as Front and Zendesk, as a support system is a strong plus

We offer a dynamic work environment with a high degree of autonomy that fosters growth and development. If you are passionate about building a better healthcare system for everyone and you thrive in a fast-paced environment, we would love to hear from you!

Please note: we perform background and reference checks as part of our interview process.