About Ezypay
Ezypay is a multi award-winning Fintech company established in 1996, specializing in the provision of subscription and recurring direct debit payments.
With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New Zealand, Malaysia, Singapore, Philippines, Hong Kong, Taiwan, Thailand and South Korea) and we’re continually expanding.
Over the last few years, we have put significant effort into our next generation cloud subscription billing platform. This is a core strategic focus and we continue to actively develop and grow this platform.
Main Responsibilities
As an experienced Customer Support Representative, you will provide our customers with product information and resolve any emerging issues that occur with accuracy and efficiency.
Requirements
• Minimum 1 year experience in a helpdesk, service desk or contact centre environment. Fintech or Financial Industry experience will be highly regarded.
• Proficiency in English is a must (both written and spoken)
• Ability to support a variety of start times (shifts can range from 4 am to 5 pm)
• Advanced English communication skills (written and spoken)
• Exceptional attention to detail and accuracy, with strong administration and multi-tasking skills
• Experience using customer service software/ ticketing systems or CRM (Zendesk desirable)
• Excellent customer service skills – the ability to be empathetic, compassionate, responsive, resourceful, and conscientious.
• A true team player that really cares about their peers.
- Generous salary package
- Casual dress code
- Delicious office snacks
- Dynamic, positive work environment
- Fantastic team culture
- Guidance and mentoring from leaders within the business
- Flexible working environment (work from home & remote working options)
- Gym subsidies
What We Do
Ezypay is an award-winning fintech company that specialises in processing subscription and recurring payments. Since 1996, Ezypay has helped local Australian and New Zealand businesses generate revenue and settle complex financial scenarios with repeat customers the easy way. To date, Ezypay has processed over $3 billion worth of subscription payments.
Our cloud-based payment platform offers a suite of easy-to-use subscription management services to process recurring direct debit payments across multiple sites, multiple payment methods, and multiple currencies. Core features include generation and automation of dynamic subscription plans, omni-channel customer sign-ups, scheduled payments, invoicing, failed payment handling, and reporting.
Ezypay’s modern cloud-based architecture runs in a secure AWS environment and has a suite of open APIs for software integration partners to leverage the billing platform as part of their own offering. Use it as stand alone solution or integrate it into your existing business software.
With offices in Australia, New Zealand and Malaysia, generating recurring revenue globally becomes easy. Ezypay currently processes payments in 9 countries across the Asia Pacific region (Australia, New Zealand, Malaysia, Singapore, Philippines, Hong Kong, Taiwan, and South Korea) and is continually expanding.
We're the easy choice for taking recurring payments.
Currently collecting subscription payments in:
*Australia
*New Zealand
*Malaysia
*Singapore
*Philippines
*Hong Kong
*South Korea
*Taiwan
