About Us
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Client is a game development company. Architects of virtual worlds. Builders of communities. Storytellers who believe in the power of strategy to bring people together. Our flagship title is a testament to this belief, combining strategic depth with immersive storytelling to create a gaming experience that resonates with players from all walks of life. Whether you’re a casual gamer, a seasoned strategist, or someone who enjoys the thrill of tactical competition, this game offers endless hours of fun and captivating gameplay that caters to every level of play.
Primary Responsibilities:
- Provide first-level customer support via email, or chat in a timely and professional manner.
- Address customer inquiries, resolve complaints, and provide accurate information about products or services.
- Document customer interactions and transactions accurately in the system.
- Escalate complex issues to Tier 2 support or relevant departments as needed.
- Follow communication procedures, guidelines, and policies.
- Meet or exceed customer service quality and productivity goals.
- Maintain a positive, empathetic, and professional attitude towards customers at all times.
- Collaborate with team members to improve customer satisfaction and retention.
- Conduct thorough testing of the client's application based on a predefined list of tasks, ensuring that the app functions as intended and meets specified requirements, & recording discrepancies.
Requirements:
- High school diploma required; Associates Degree or higher preferred.
- You must have a phone (iOS or Android).
- Excellent analytical, decision-making, problem-solving, team, and time management skills
- Display positive demeanor, technical accuracy, and conformity to company policies
- Communicate with coworkers, management, staff, customers, and others in a courteous and professional manner
- Conform with and abide by all regulations, policies, work procedures and instructions
- Knowledge of customer service best practices and principles.
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situations appropriately, while demonstrating empathy.
- Resourceful, great at solving unstructured problems with little to no supervision in a fast-paced, high stakes environment.
- Team Player: Demonstrates a strong ability to contribute to the business along with business unit team members and managers; establish collaborative relationships with peers.
- Possess strong interpersonal skills and the ability to establish, develop, and maintain business relationships.
- Excellent written and verbal skills
What We Do
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.
Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.
Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
