Customer Support Representative

Role Summary:

The Customer Support Representative is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, and other departments to respond to customer inquiries. The successful candidate will be able to work effectively with our extensive parts catalog, drawings, and many other reference materials to support our customers. The SSRs will work closely with Sales Engineers and Application Engineers to satisfy our customers' needs.

Responsibilities:

• Customer focused with a results-driven mindset.
• Respond to phone and email inquiries for pricing, parts availability, order status, expedite requests, etc.
• Process orders, quotations, and change orders quickly and accurately. etc.
• Discuss and negotiate terms with customers, including lead-times in accordance with operational capacity, delivery terms, and payment terms.
• Demonstrate an understanding of the needs of the customer and the Company to establish win-win agreements and relationships. Review contracts.
• Resolve Accounts Receivable issue with the ability to assert specific terms and apply credits and discounts as required.
• Ability to work in a fast-paced environment, while ensuring effective communication and collaboration across varying functional/business platforms.
• Promote a positive and professional working atmosphere, where the status quo is challenged to improve, and the team is driven toward creating an exceptional customer experience.
• Experience in sales or customer service in an engineered manufacturing environment with proven success in administrating commercial and/or government contracts.
• Demonstrate success in influencing people through effective collaboration, problem-solving and relational engagement.
• Lead coordination efforts on applicable aftermarket quotes while ensuring close collaboration and communication with all applicable stakeholders.
• In collaboration with Sales leadership team, ensure continuous improvement projects are executed and delivered to meet objectives.
• Support 30 day/ quarterly sales forecast and monthly outlook processes
• Other duties as assigned.

Requirements:

• Strong problem-solving skills, able to work independently and be a team player with a global mindset and approach.
• Proficiency in Microsoft Office package.
• Understand and comply with legal requirements (e.g., SOX, Export Compliance, Terms and Conditions, ISO, etc.).

Preferred Experience / Skills:

• Strong problem-solving skills, able to work independently and be a team player with a global mindset and approach.
• Excellent organizational skills, able to establish priorities and work to specific deadlines with little supervision.
• Experience with customer relationship management.
• Experience in pricing, contract review, and SAP (or similar ERP system)
• AS or AA Degree and / or 3-5 years relevant experience

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits.