To provide exceptional bilingual customer service and support to customers via chat on a 24/7 rotating roster, ensuring a seamless and positive experience for users of the company's betting and casino platform.
Role and Responsibilities
- Respond to customer inquiries and requests in a timely and professional manner via chat and email
- Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction
- Respond to customer inquiries in both English and Spanish either/Portuguese//, with fluency in both languages
- Keep up-to-date with product information and company policies to accurately assist customers
- Maintain customer data and communicate effectively with internal teams as needed
- Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements
- Work a shift pattern of 7-3, 3-11, 11-7 which is 24/7 across 365 days
Work experience and skills
- Excellent communication skills, both written and verbal, in both English and Spanish
- Prior experience in a customer service role (face-to-face, online or phone-based)
- Availability to work on a 24/7 rotating roster
- Ability to work efficiently and effectively in a fast-paced environment.
- Familiarity with the crypto and online betting industry
- Previously worked in sports betting or online casino
- Previous experience working with Slack, G-Suite,
Personal qualities and behavioral traits
- Excellent communication and written skills
- Ability to take initiative
- Customer and solution focused
- Ability to multi-task
- Ability to work effectively without supervision
- Strong problem-solving and customer service skills
Relationships
- Team leader and other specialist Customer Support roles who will support you day to day
- Payments providers and internal payments coordinator/team
- Closely work with our other operational departments to escalate, solve and investigate issues and support our customers needs. Including but not limited too
- Fraud and AML
- Tech Support
What We Do
At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming. Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games. Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.
Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 200+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.
Click play, on your career today!
The last 2 years have been huge for us, we have grown from 20 to 100+ team members. Whilst the products that we build are global we have two amazing offices in the same building in the heart of the CBD with all the bells and whistles you could ever want. Including an in-house barista, pool, and table tennis tables, PS5 and Nintendo Switches, a meditation room, help yourself drinks fridge and snack wall, catered breakfast daily, weekly massages and team lunch.
