We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
Responsibilities:
- Customer Support: Handling incoming customers inquiries.
- Sales & Logistics Support: Assist with sales operations and logistics coordination.
- Data Analysis: Analyze customer interactions and feedback to generate insights and improve service quality.
- Proactive Communication: Keep customers informed about order status, process updates, and available services.
- Client Onboarding: Guide new clients through onboarding, ensuring a smooth start and fostering long-term partnerships.
- Problem Resolution: Address complaints and technical issues efficiently, aiming for quick and effective solutions.
- Quality Assurance: Monitor service standards and ensure consistent, high-quality customer care.
EDUCATION & EXPERIENCE:
- University diploma or equivalent in a relevant field (e.g., Business Administration, Communication, or a related discipline)
- We are looking for someone with at least two years of experience in Customer Service, preferably within an industrial environment.
- German: Excellent Proficiency (both spoken and written) Level C1 required
- English: Proficiency (both spoken and written) Level B1 required
- Experience in SAP; Sales Force is a plus
- Experience in digitalization of customer service processes is a plus
WE HAVE:
A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.
Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.
Commitment to strengthen communities where our employees live and work
We encourage and support the philanthropic activities of our employees worldwide
Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:
Innovative & adaptable
Dedicated to absolute integrity
Focused on the customer first
Respectful and team oriented
Optimistic and energizing
Accountable for performance
Benefits to support the lives of our employees
Pay Transparency
nVent’s pay scale is based on the expected range of base pay for this job and the employee’s work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance.
Monthly Gross Compensation Range:
zł6,241.70 - zł12,958.30 Per MonthDepending on the position offered, employee may be eligible for other forms of compensation, such as annual or long-term incentives.
Benefits
At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible employees that includes:
Comprehensive Private Health Care (including dental coverage)
Retirement Pension Plan for long-term financial security
Employee Stock Purchase Plan to share in company success
100% Funded Language Courses and subsidies for further studies
Reward & Recognition Program to celebrate your achievements
Christmas & Holiday contributions
Canteen / Meal passes
Skills Required
- University diploma or equivalent in Business Administration, Communication, or a related field
- At least two years of customer service experience, preferably in an industrial environment
- Excellent German proficiency, spoken and written, at C1 level
- English proficiency, spoken and written, at B1 level
- Experience using SAP
- Experience using Salesforce
- Experience digitalizing customer service processes
nVent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about nVent and has not been reviewed or approved by nVent.
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Retirement Support — Retirement support appears well-developed, including a 401(k) plan with up to a 5% company match administered through Fidelity. Stock ownership opportunities are also offered through an employee stock purchase plan with a matching contribution.
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Healthcare Strength — Healthcare coverage is broad, spanning medical, dental, vision, prescription drug plans, and mental health resources. Additional protection benefits like disability and life/AD&D coverage are also included.
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Leave & Time Off Breadth — Time-off offerings include vacation, separate sick time for hourly employees, floating holidays, and paid volunteer time. Paid parental leave is available for up to six weeks within the first 12 months to bond with a new child.
nVent Insights
What We Do
nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation. Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.
Why Work With Us
At nVent, our employees bring bold ideas, are authentic and build the future of a more sustainable and electrified world. Promoting a culture of inclusion is a cornerstone of our strategy and is woven throughout our organization. We believe that diverse perspectives are key to our company’s ability to innovate for our customers and grow.
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