Customer Support Representative

Our Support team isn’t like most. They don’t just answer questions, they play a critical role in deeply understanding clinic needs, solving real problems, and helping practitioners get the most out of Jane. If you thrive in a fast-learning environment, take pride in doing excellent work, and want to be part of something that’s truly making a difference in the world, this could be the place for you.

This role blends support, sales, and onboarding. You’ll lead demos, onboarding calls, and real-time support and troubleshooting across phone, chat, and video - often at high volume, always with a focus on quality and effectiveness over scripts or playbooks. At Jane, our performance bar is “delight,” and reaching it takes effort. Working hard here doesn’t mean working long, but it does mean caring deeply, learning constantly, and aiming higher than “just okay.” Our product is big, and customer needs can be nuanced. One moment you might be troubleshooting a complex health insurance setup, the next guiding someone who’s never used software. We support all kinds of learners, so you’ll need to tailor your communication to meet people where they are.

We’re growing fast, which means things move quickly - and sometimes messily. If you’re energised by change, open to coaching, and excited to help build something meaningful, we’d love to hear from you.

As we grow, so do the opportunities: whether you're interested in becoming a subject matter expert, shaping systems and strategy, or growing into people leadership, we support a variety of career paths based on your strengths and goals. Our support team members need to thrive for about 12 months before exploring other roles outside of this one!

Working Remotely, Together

The UK team is fully remote, but we get together in person for co-working days every 2-3 months. It's a chance to collaborate face-to-face, build relationships, and work together on shared projects.

You Might Love It Here If ...You love thoughtful feedback that challenges you. At Jane, we do things a little differently, which means trying new approaches, hearing fresh perspectives, and stretching beyond your comfort zone. You feel at home in complexity, whether it’s navigating software or live problem-solving across channels. You’re always looking for ways to make things better, not just checking boxes, but pushing from “good” to “great.”

You’re excited to dive into a deep product and use it to solve real, meaningful problems. You bring warmth and clarity to every interaction with customers, leaving them feeling seen, supported, and confident. You care about doing work that matters, and your effort aligns with the team, the customer, and the mission. You thrive in fast-paced, live conversations and can switch gears without losing your stride. You’re endlessly curious and you ask great questions, explore how things work, and look for ways to improve them.

Bonus Points

Experience with or interest in attending conferences and trade shows is a plus. We exhibit at events across the UK, from smaller shows with 100-200 attendees through to flagship industry events with thousands of delegates.

This Role Might Be A Struggle If ...You prefer to work independently without regular feedback. We believe growth comes from stretching ourselves, and giving and receiving feedback is a constant here. You’re uncomfortable being on live video calls, building real-time relationships, or solving problems face-to-face with customers. You thrive behind the scenes or in predictable, established workflows. This is a live, front-facing role with high visibility and day-to-day variety. A fast-paced, ever-evolving environment feels more overwhelming than energizing. Priorities shift quickly, and adaptability is key (your schedule may shift in real time based on live channel assignments). You find learning multiple complex tools simultaneously frustrating. Our product is deep, and curiosity about how things work is essential to succeed here.

Compensation & Benefits

Jane’s committed to paying our team members fairly, clearly, and above all, paying for growth. This is reflected by a strong starting annual salary of £38,795 for all Customer Support Representatives at Jane. You’ll be eligible for a salary increase each year on your work anniversary that will reflect the hard work you’ll be doing to meet our customers’ high bar and the growth you’ll be experiencing in a fast-paced, high-growth environment.

Joining Jane’s Support team will allow you to build a career with a variety of paths. Some folks will build deep knowledge and expertise in their roles to become Senior Product Specialists. Others may shift gears into “Expert” roles in areas such as Jane Payments, Technical Escalations, and Demos. Some may want to broaden their scope to step into people leadership roles like Team Captains and one day, Country Leads. Each of these career paths come with clear compensation expectations of what you can expect on your work anniversary based on the hard work you’ll put in and the growth you’ll experience. Paying clearly is one of our compensation fundamentals to help folks build trust in the compensation process at Jane.

To better understand Jane’s compensation fundamentals and how this range is determined, click on the link below for a short video walkthrough of how it all works! We also welcome you to ask as many questions as you’d like about compensation throughout the interview process to ensure you feel confident and build trust through the process.

As a UK-based team member, you'll also receive:

• Private healthcare, fully covered: Medical, dental, and vision cover through Bupa for you and your dependants

• Income protection: 75% of your salary covered (up to £100,000) if you're unable to work due to long-term illness or injury, on top of Statutory Sick Pay

• Life insurance: Cover of 4x your annual salary, up to age 65, through Legal & General.

• Holiday allowance: Starting at 20 days + bank holidays, plus your birthday off if it lands on a workday, and 3 additional paid days over the Christmas period

• Jane’s Stock Option Plan (JSOP): Since 2020 we’ve had three opportunities to sell
  options for a significant profit, and we hope to continue to create opportunities like this as we grow. The number of options you’ll receive depends on two factors: your starting date and starting salary. Based on Jane’s revenue at your starting date, we’ll set your strike price. Based on your starting salary, we’ll determine how many options you are eligible to receive

Jane takes job scams and candidate fraud seriously. Jane will only contact you from an @jane.app email address. We'll never contact you from a personal email, ask for payment, or request purchases during the hiring process. If something doesn't seem right, please reach out to us at [email protected] before sharing any personal information.