Farnell
Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.
Customer Support Representative - NA
Job Summary:
Responds to customer inquiries, expedites critical orders, communicates dispositions, resolves issues, and researches orders.
Principal Responsibilities:
- May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit issues, and/or other support to sales team members and/or external customers (including order expediting, stock inquiries, reporting, and stock rotation).
- May identify, investigate, and engage in opportunities to improve processes and procedures, including key performance metrics.
- Ensures that positive customer relations are maintained and that customer claims and complaints are resolved fairly, effectively, and in accordance with consumer laws.
- Maintains and updates electronic and/or hard copy records as needed.
- Other duties as assigned.
Job Level Specifications:
- Acquires and applies a working knowledge of the organization, job, practices, and procedures to be proficient in all aspects of the role.
- Performs semi-routine functions and recognizes the need for occasional alternative solutions.
- Work is conducted independently, with minimal supervision. Can establish priorities and manage time to complete tasks.
- Collaboration with other departments or teams may be necessary to perform the role. Frequently responds to requests from others, both internally and externally.
- Decisions may impact the department, and errors may result in the loss of time, resources, and/or customer satisfaction.
Work Experience:
- Must have North American support multichannel experience. (Calls, Emails and Chat)
- Must have worked only during US shift timings.
- Should possess eCommerce (Order to Cash) knowledge.
Education and Certification(s):
- High School Diploma or equivalent
Distinguishing Characteristics:
- Must have a computer, email, phone, communication, and problem-solving skills.
- Must be extensively experienced in North America Support and Shift.
- Should be fluent in the English language.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
Skills Required
- North American multichannel support experience (calls, emails, chat)
- Experience working US shift timings
- eCommerce (Order to Cash) knowledge
- High School Diploma or equivalent
- Computer, email, phone, communication, and problem-solving skills
- Fluent in English
Avnet Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Avnet and has not been reviewed or approved by Avnet.
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Retirement Support — A company-funded pension alongside a 401(k) and a discounted employee stock purchase plan establishes strong long-term savings options. Company materials and plan documents underscore active pension funding and tools that help employees model outcomes.
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Leave & Time Off Breadth — Company resources emphasize paid time off, paid holidays, and flexible or hybrid work where roles allow. Benefits guides also outline leave programs, including paid family leave in the U.S.
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Wellbeing & Lifestyle Benefits — A broad well-being platform (THRIVE), EAP counseling, wellness reimbursements, employee discounts, and on-site health offerings extend support beyond core insurance. Development and community programs further contribute to a rounded total rewards experience.
Avnet Insights
What We Do
Avnet is a global electronic components distributor with extensive design, product, marketing and supply chain expertise for customers and suppliers at every stage of the product lifecycle. For the past 100 years, Avnet has helped its customers and suppliers around the world realize the transformative possibilities of technology. Our culture was founded on new ideas and emerging technology. Headquartered in Phoenix, Arizona, Avnet is a leading global technology distributor and solutions provider at the center of the technology value chain. Founded in 1921, we work with suppliers in every major technology segment to serve customers worldwide across a broad range of markets. Whether working on large-scale production or early prototypes, we meet customer needs through individualized, end-to-end service to streamline solutions and improve efficiency for customers worldwide. Headquartered in Phoenix, Arizona, we serve more than 1 million customers in more than 140 countries and partner with global suppliers from almost every technology segment.
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