The Role
Answer inbound bank customer calls, research and resolve inquiries, provide basic account services (balances, transfers), support digital banking and deposit operations, perform fraud review and mobile deposit checks, handle returned mail and card printing, and use bank software (Synergy and others).
Summary Generated by Built In
Description
Provides quality service by telephone to bank customers in an efficient and professional manner.
Requirements
- Receives and fields incoming customer service calls from customers.
- Researches and resolves customer inquiries.
- Provides basic account services, including balances and transfers.
- Handle requests on accounts, cards, or payments and provide support to other teams within the department.
- Provide support for digital banking, which may include passwords and basic navigation.
- Transfer calls to appropriate bank personnel or into voice mail when necessary
- Perform daily Synergy processing and various other basic tasks for Deposit Operations
- Excess transaction monitoring.
- Review all “On Us” checks of $5,000 and greater for Fraud Mitigation.
- Daily Mobile Deposit Review.
- Process and Track all returned mail and notify branches of returned mail.
- Check ordering as needed.
- Daily printing and mailing of debit cards in addition to a daily audit count of inventory of supplies.
- Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the Bank.
Updated 050523
EOE
Skills Required
- Receive and field incoming customer service calls
- Research and resolve customer inquiries
- Provide basic account services including balances and transfers
- Handle requests on accounts, cards, or payments and support other teams
- Provide support for digital banking including passwords and basic navigation
- Transfer calls to appropriate bank personnel or voicemail when necessary
- Perform daily Synergy processing and other Deposit Operations tasks
- Monitor excess transactions
- Review all "On Us" checks of $5,000 and greater for fraud mitigation
- Daily mobile deposit review
- Process and track returned mail and notify branches
- Order checks as needed
- Daily printing and mailing of debit cards and daily audit count of inventory and supplies
- Knowledge and expertise in utilizing bank technology and various software packages
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The Company
What We Do
The Killbuck Savings Bank Company is a full-service community financial institution headquartered in Killbuck, Ohio. It provides customary retail and commercial banking services, including personal and business accounts, lending, and electronic banking services to customers in Ashland, Coshocton, Holmes, Knox, Tuscarawas, and Wayne Counties. The bank focuses on reinvesting in its local communities to promote growth and provide specialized support.
