About Us
Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Our Guadalajara, Mexico Team is growing and we're looking for Customer Support Specialists to work and develop in the online retail area.
Primary Responsibilities:
- Provide customer support via emails, chats and phone calls
- Keeping customers happy about the product and our services
- Entering data into CRM, different online tools, and cloud-based platforms
- Other related tasks assigned by managers of the Clients and/or Helpware
Qualifications:
- Advanced English level (C1+);
- Great English writing and reading skills;
- Willingness to communicate competently with customers by phone;
- At least one year of Customer Service Experience;
- Ability to learn fast;
- Being tech-savvy, advanced user of pc, online platforms (CRM and/ or ticket systems);
- Multitasking.
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What We Do
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.
Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.
Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
