Customer Support Representative (Remote)

Flight builds remote-first customer support teams for growing startups who put people first. Through a mix of team staffing and consultation, we partner with everyone from early-stage founders making their first support hire to established leaders scaling their teams to help them run outstanding customer experience programs.
We're on a mission to globalize access to careers in customer experience and advance a human-centered model that supports our community of clients, customers, and employees alike.
We’re looking for customer support representatives who share our values of service, inclusion, trust, and cooperation and who are excited about providing top-notch support to our clients and their customers.
What you'll do: 

• Handle customer inquiries via live chat, email, and/or phone to answer their questions and provide solutions
• Provide accurate information to customers by using a variety of digital tools
• Share suggestions for customer experience improvements with your team and client
• Work to meet and exceed productivity and quality goals
• Represent Flight to our clients in a professional and friendly manner

What we look for: 

• Prior customer support experience
• Excellent verbal and written communications skills in English as demonstrated by a strong score on an English proficiency test
• A high level of empathy and emotional intelligence
• Top-notch problem solving skills
• Adaptability and a growth-learning mindset
• Able and willing to work full-time on any shift
• Available to work Saturday or Sunday

What we offer:

• A flexible, remote work environment
• Global community of talented teammates joined by a passion for helping others and commitment to supporting one another’s success
• Learning and development programs so you can keep growing your skills and career
• Early stage startup with lots of opportunity for ownership and impact
• Paid time off

This role is specifically open to candidates in Honduras. To work at Flight, you must have a bank account that accepts ACH or wire transfers in United States Dollars (USDs). We recommend online banks, such as Wise, Mercantil, Facebank, and Payoneer, if you are looking for an option. These online banks are safe and secure and allow you to receive USD and transfer to your local bank.
Flight is an equal opportunity employer who celebrates diversity. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.