The Role
Provide phone and live chat support, answer product and account questions, guide users through the platform, resolve or escalate issues, learn internal software, and deliver professional, friendly customer experiences.
Summary Generated by Built In
Salary: Php 40,000 per month
Role: (Remote / Full-Time)
Locations: Philippines
Schedule: US Central Time
We're looking for someone who can build rapport naturally, communicate confidently in English, and make every customer interaction feel easy and professional.
In this role, you'll help customers use our software platform by troubleshooting issues, answering questions, and guiding them to successful resolutions through phone and live chat.
Responsibilities
- Assist customers in using our software platform through phone and live chat, troubleshooting issues and guiding them to successful resolutions.
- Guide customers in using our software platform effectively.
- Answer product and account-related questions with professionalism and empathy.
- Learn our software and confidently assist customers in using it.
- Resolve customer concerns or escalate complex issues when appropriate.
- Maintain accurate customer notes and documentation.
- Deliver a positive, welcoming customer experience in every conversation.
Requirements
Required:
- At least 2 years supporting U.S. or international customers through both phone and live chat
- Experience supporting a software, SaaS, or online platform
- Comfortable troubleshooting customer issues while navigating multiple systems
- Comfortable explaining technical concepts to non-technical customers.
- Strong spoken English with clear, natural communication
- Strong computer skills and the ability to learn new software quickly.
- Friendly, patient, and customer-focused.
- Detail-oriented and dependable.
Nice to Have
- Experience supporting SaaS, software, or web-based platforms.
- Experience using CRM or customer support platforms (Zendesk, Intercom, Freshdesk, Salesforce, etc.).
- Experience guiding customers through software or online tools.
- Remote customer support experience.
Benefits
- 100% remote / home-based work
- Monthly salary: 40,000
- Collaborative and supportive team
Skills Required
- At least 2 years of customer support or customer service experience.
- Experience handling both phone and live chat support.
- Excellent spoken and written English with clear, professional communication skills.
- Strong computer skills and the ability to learn new software quickly.
- Detail-oriented, dependable, and customer-focused.
- Experience supporting SaaS or software products.
- Experience using CRM or customer support platforms.
- Experience working remotely.
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The Company
What We Do
Smart Apartment Data is a provider of comprehensive multifamily apartment data, analytics, and market research designed to help industry professionals make informed business decisions.
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