Are you passionate about helping others and solving technical problems? We're looking for motivated, customer-focused professionals to join our team as Customer Support Representatives. In this role, you'll assist customers with internet service questions, troubleshoot connectivity issues, and provide exceptional customer service while creating a positive experience on every interaction.
If you enjoy technology, problem-solving, and helping customers find solutions, we'd love to hear from you!
This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
Responsibilities
- Answer inbound customer calls regarding internet services
- Troubleshoot internet connectivity service issues
- Assist customers with starting, transferring, moving, or disconnecting services
- Schedule technician appointments when necessary
- Process billing inquiries and collect payments securely
- Research customer accounts to identify the correct services and provide accurate resolutions
- Document every customer interaction in the appropriate systems
- Update customer account information as needed
- Navigate multiple systems while speaking with customers
- Deliver professional, friendly, and efficient customer service on every call
Qualifications
- 1 year previous call center/technical or troubleshooting experience preferred
- Excellent communication and active listening skills
- Strong attention to detail and accuracy
- Solid computer skills with the ability to navigate multiple applications and browser tabs simultaneously
- Good troubleshooting and problem-solving abilities
- Strong time management and organizational skills
- The ability to remain calm and professional during challenging customer interactions
- A willingness to learn new systems and technology
- The ability to work independently in a remote environment while contributing to team success
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job
Skills Required
- Excellent communication and active listening skills
- Strong attention to detail and accuracy
- Solid computer skills; navigate multiple applications and browser tabs
- Good troubleshooting and problem-solving abilities
- Strong time management and organizational skills
- Ability to remain calm and professional during challenging customer interactions
- Willingness to learn new systems and technology
- Ability to work independently in a remote environment while contributing to team success
- 1 year previous call center/technical or troubleshooting experience
What We Do
Five Star Solutions is a customer service outsourcing company that specializes in building and running intelligent CX environments. By integrating agents, data, and workflows with intelligent automation, they support CX strategy, scale, and service performance. The company combines experienced support teams with automated workflows to reduce effort and improve accuracy, helping organizations connect their operations into a unified system for elevated customer experiences.
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