Company Description
About Bosch Service Solutions in Timișoara
Bosch Service Solutions is a leading service provider of enterprise and IT solutions. It designs and provides best-in-class services, including software-based solutions, consulting and management, AI, automation and customer experience. We’re on a mission to exceed customer expectations and continually elevate industry standards. Our colleagues contribute to this mission through their commitment, in an environment where diversity is valued and where everyone can bring their own contribution.
Our promise to our colleagues is rock-solid: we grow together, we enjoy our work, and inspire each other. Join us and see the difference.
Work #LikeABosch
Job Description
- Represents the company in front of clients (internal or external) by offering assistance based on information available in the database, using various communication channels;
- Provides information and assistance to customers from various backgrounds via inbound/ outbound calls/ emails/ chat/ social media (for e.g. Facebook, Twitter, LinkedIn, WeChat, etc.);
- Answers, escalates and follows up all requests in orderto ensure proper response and quality of service;
- Registers all details related to customer interactions in the database and contributes to the knowledgebase development;
- Is the image of the company and follows the company's Internal Regulations, policies as well as the service’s work instructions and processes;
- Fulfils additional assignments (for e.g. offers support for other colleagues/ countries/ locations/ new services, including 1st level Purchasing Support activities/ satisfaction surveys);
- Meets the service key performance indicators;
- Gets involved in the continuous development and improvement of processes and service;
- Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;
- Fulfils any other tasks related to area of responsibility, as requested by direct superior.
Qualifications
- University Diploma;
- Languages: German and English;
- Basic knowledge of MS Office: Excel, Word, Outlook;
- High sense of responsibility, patience, urgency and customer support;
- Capacity to organize and make decisions;
- Flexible and driven to solve customer’s requests;
- Ability to work under pressure and good team engagement;
- Logical thinking and analysis abilities;
- Confident and willing to learn;
- Very good communication skills (empathy; active listener, persuasion etc.), positive attitude;
- Proactive and responsible in finalizing all assigned tasks;
- Willingness to work in shifts;
- Previous customer support experience;
- Experience with social media (e.g. Facebook, Twitter).
Top Skills
What We Do
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”
The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.
Instagram: https://www.instagram.com/boschglobal/
Facebook: https://www.facebook.com/BoschGlobal
Twitter: https://www.twitter.com/BoschGlobal
Glassdoor: https://bit.ly/3raTZnH
Imprint: www.bosch.com/corporate-information
Privacy statement: www.bosch.com/data-protection-notice
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