Outschool’s mission is to inspire kids to love learning. In our fast-changing world, the traditional educational system struggles to meet the diverse and evolving needs of young learners. Outschool reimagines this system, offering flexible and engaging learning experiences as a supplement and alternative to traditional education. By connecting learners with a global community of teachers and peers through our online platform, we make learning personal, dynamic, and deeply human.
We've made significant strides since launching our marketplace of live online classes in 2017. Finding initial success with secular homeschoolers, we then expanded to enrichment learning to meet the needs of a wider audience, growing our business 16x since 2019. Post-pandemic, we have evolved our platform to power academic learning, incorporated AI, and have begun to grow our international community. We're proud to have served over 1M passionate learners with more than $100M in annual bookings.About The Role
As part of the Customer Support team, you will help ensure every parent, teacher, and learner in the Outschool community has a great experience. We’re hiring multiple Customer Support Representatives who will become experts in Outschool’s inner workings, primarily handling customer support conversations via chat and email. We’re looking for people with strong investigative, decision-making, and writing skills who can work independently to resolve complex, sometimes ambiguous issues in a fast-paced environment.
Core Responsibilities:
- Provide high-quality product support to parents and teachers, primarily via chat and email
- Resolve customer inquiries with empathy, clarity, and sound judgment
- Handle more complex or sensitive support situations, escalating internally when appropriate
- Follow established workflows while adapting to new products, tools, and policies
- Take on additional CX-related tasks as needed to support team operations
Desired Experience & Skills:
- Quick learner with a passion for Outschool
- Strong written communication skills with a customer-first mindset
- Comfortable working independently and making decisions within defined guidelines
- Thrives in a fast-changing environment, with a track record of adapting to new products and features
Nice to Have:
- Experience in K–12 education
- Startup experience
- Bachelor degree
- Background in escalated support or QA of customer interactions
- Technical aptitude or experience supporting software products with complex workflows
Hours and Compensation:
- Outschool recruits across the U.S. and Canada. This role is anticipated to work 35-40 hours per week, with an anticipated hourly rate of $20 - 25.
- Hours are flexible within daytime US based hours and will include 1 weekend day.
- Shared Financial Success: Competitive salaries, stock options, retirement plans.
- Health & Wellness: Comprehensive medical, dental, vision, disability, and life insurance — plus fertility/family planning coverage and access to ModernHealth coaching & therapy.
- PTO & Family Benefits: Generous PTO and family leave policies.
- Hybrid & Remote-Friendly: Outschool has a distributed team across the U.S. and Canada and a new office in San Francisco. Bay Area–based employees work in the office part of the week and receive commute-related benefits. Team members outside the Bay Area remain fully remote, with support for expensable home office setup, internet, and weekly meals to stay connected no matter where you are.
- Lifelong Learners: Annual budgets for professional development and DEI learning; budgets for children to take Outschool classes.
- Community Impact: Outschool matches employee donations to eligible charities and supports Outschool.org’s nonprofit programs.
Outschool is an equal opportunity employer. We view diversity as a moral imperative and competitive advantage. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and experience.
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What We Do
Outschool is an online learning platform that empowers kids 3-18 to learn on their own terms with the widest variety of teachers, topics, and classes to suit any interest. We offer interactive, small-group classes via video that are fun and social, can be taken any time, and clubs that connect learners around their favorite topics. With Outschool, learners are free to pursue their interests, connect with others around shared passions, and build confidence through progress. Since 2015, we’ve partnered with vetted, diverse, expert teachers to give kids everywhere greater access to high-quality education.
With Outschool, kids can go beyond the classroom to discover topics they love.
Why Work With Us
We exist to set learning free, to break through the barriers to education, increase access and give back control. For every kid pursuing any interest. For every parent seeking greater choice. For every teacher not satisfied with the status quo. We’re here to unleash the love of learning by reimagining what education can be.
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