Customer Support Representative - CSI Team

Location: Nationwide

Salary: £24,500 per annum

Contract Type: Permanent, full time, Remote or Hybrid, 37.5 hours per week

Closing Date: Friday 4th October 2025

Domestic and General is the largest insurance company in the UK with an ambition to scale globally. We currently service over 9 million customers annually whilst being a proud partner to leading manufacturers and retail brands across the globe.

For consecutive years we have been recognised as a “Great place to Work”.

The Vacancy

Our CSI Department is currently recruiting for a Customer Support Representative to join their team on a permanent basis. This is an exciting opportunity to join a busy team within Service Operations and to expand your service knowledge and experience.

What will you be doing?

As a Customer Support Advisor in our CSI department, you’ll see that customers get a fantastic experience by solving problems and dealing with discrepancies that they may have with their policies.

Using your expert service skills to give added peace of mind, you will communicate with our customers via a range of methods including phone and social media platforms such as Facebook, Twitter, Instagram, TrustPilot and LinkedIn.

This is a varied role so you will need to be highly adaptable and able to think on your feet!

• Your main priorities will be dealing with data merge and breaches, investigating discrepancies, and solving customer problems whilst the customer is on the phone.

• You will provide customer service via social media channels including booking repairs, answering customer queries, and responding to and raising complaints.

• Manage and respond to Trust pilot, Facebook, and Google reviews.

• Set up and manage plans for JL Furniture customers.

• Set up D&G employee discount plans

• Assist D&G employees with setting up JL Protect Plus plans.

• Receive and manage “Signet calls” which are from customers who have set up jewellery plans in store at H.Samuel , Ernest Jones and Lesley Davies.

• Assisting HSBC, AO, Argos and Game customers with technical issues with their laptops and PCs

What else to expect:

• You’ll work on a shift pattern from Monday to Sunday, 8am to 8pm. (Weekend work includes 2 full weekends, 1 Saturday and 1 Sunday in every 10 weeks)

• The role can be fully remote or hybrid

• You will receive extensive training and support allowing you to develop your skills. This includes TECH training to allow you to support customers issues first hand!

The experience and skills you need:

• A solid background in targeted customer service.

• You will have great attention to detail and be an opportunity spotter

• Excellent level of repair knowledge

• You will be self-motivated.

• Great communication skills – you’re at ease building rapport, listening to customers and demonstrating empathy when needed.

• Proven experience of working autonomously or in a home-based position.

• You will be a brilliant multi-tasker and able to navigate several systems whilst also communicating efficiently with customers on the phone.

• You will be highly adaptable, being able to switch between methods of communicating with customers efficiently.

• A team player committed to creating an excellent customer experience.

The Benefits of joining Domestic and General

• Starting salary of £24,500.

• Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.

• Work-Life balance with a remote or hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards

Currently we can only accept applications from mainland UK.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.