The Federal Reserve Bank of Minneapolis’ Treasury Services Department supports U.S. Treasury retail financial products, such as United States Savings Bonds. Our operations area serves the general public, examines evidence, verifies entitlement while working with a variety of computer applications.
• No nights
• No weekends
Responsibilities:
- Review/examine/interpret forms, legal evidence, savings bonds, and other information to ensure accuracy and completion of processes and transaction details for compliance with Treasury regulations and internal procedures.
- Aim to exceed established metrics for accuracy, timeliness, and completeness.
- Establish and maintain accurate digital customer records. Utilize multiple software applications to retrieve and relay relevant customer information. Interact with customers via telephone or in writing.
- Apply critical thinking to provide superior customer service to external and internal customers by independently providing instruction, support, and inquiry resolution.
- Ensure strict adherence and compliance to all regulations, guidelines, and controls.
- Interpret and apply policies and procedures related to products and services supported by the Treasury department.
- Maintain business expertise and the ability to adapt to changing technology, processes, procedures, and controls.
- Assists in the identification of day-to-day customer trends and other business needs to help improve operational efficiencies and drive process innovations.
- Assists with peer training and mentoring.
- Completes ad-hoc work assignments and/or participates in projects as needed or assigned.
- Provide support to other staff as appropriate or needed.
Qualifications:
- Associate’s degree, or equivalent combination of education and/or work experience preferred.
- Minimum 1 year experience in customer service, operations and/or related area, or equivalent post-secondary education and/or experience.
- Proficient computer skills including, but not limited to data entry, and ability to navigate within multiple applications concurrently. Experience with Microsoft Office applications, Internet and web-based applications, e-mail systems, etc.
- Strong skills in some or all the following areas: customer service, problem solving, adaptability and flexibility, attention to detail, interpersonal, verbal, and written communications including active listening, and time management.
- Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency.
Additional Information:
*Salary range is $45,600-$57,033-$68,400. The expected starting salary range is $50,000-$57,000. Salary offer will be based on qualifications/experience of the candidate, alignment with market data, the needs of the position, our total compensation package, and internal equity.
Our total rewards program offers benefits that are the best fit for you at every stage of your career:
- Comprehensive healthcare options (Medical, Dental, and Vision)
- 401(k) match, and a fully-funded pension plan
- Paid time off and holidays
- Generously subsidized public transportation
- Annual educational assistance
- On-site fitness facility
- Professional development programs, training, and conferences
- And more…
*The Minneapolis Fed is committed to fostering an environment where all employees are respected and valued. We provide equal employment opportunity to all persons and we work together to pursue an economy that works for all of us.
Full Time / Part TimeFull timeRegular / TemporaryRegularJob Exempt (Yes / No)NoJob CategoryCustomer Experience Family GroupWork ShiftFirst (United States of America)The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
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Skills Required
- Minimum 1 year experience in customer service, operations, or related area, or equivalent post-secondary education/experience
- Proficient computer skills including data entry and ability to navigate multiple applications concurrently; experience with Microsoft Office, web-based applications, and email systems
- Strong skills in customer service, problem solving, adaptability, attention to detail, interpersonal, verbal and written communication, active listening, and time management
- Must be a U.S. citizen or lawful permanent resident with at least three years of legal residency
- Associate's degree or equivalent combination of education and/or work experience
What We Do
This page is dedicated to Federal Reserve System career and employment related information only. Comments not pertaining to Fed recruiting will be removed. The Fed - Make a world of difference in the global economy OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government. OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward. Why Our People Choose Us: Our reputation precedes us There will always be room for personal growth Our people are first You’ll find the right balance Your responsibilities will be meaningful We hope that you will be our future colleague. Find your preferred locations around the United States and explore the breadth of opportunity available at the Federal Reserve. Atlanta https://www.frbatlanta.org/ Boston http://www.bostonfed.org/ Chicago https://www.chicagofed.org/ Cleveland https://www.clevelandfed.org/ Dallas http://dallasfed.org/ Kansas City https://www.kansascityfed.org/ Minneapolis https://www.minneapolisfed.org/ New York http://www.newyorkfed.org/ Philadelphia https://www.philadelphiafed.org/ Richmond https://www.richmondfed.org/ San Francisco http://www.frbsf.org/ St. Louis https://www.stlouisfed.org/ Board http://www.federalreserve.gov/
