- Enter customer sales orders and sample requests into Shorr’s ERP system with accuracy and efficiency to meet expected service levels.
- Conduct pre-order research if needed prior to order entry to ensure correct product, pricing, and shipping requirements are entered.
- Perform new item set-up in concurrence with Shorr’s Data Coordinator team using Shorr quoting and ERP systems.
- Release customer sales orders from Shorr’s Order Manager portal to Sxe.
- Set-up and maintain customer specific lists/tables in ecommerce platform to ensure a smooth customer ordering experience.
- Ensure follow-though activities are completed such as sending order confirmations to customers and release of orders to warehouse for shipment.
- Administrative Tasks:
- Setting up new customer accounts and ship to’s in Shorr’s ERP system.
- Add customer contacts and other account updates in Shorr’s CRM.
- Manage customer requests for packing lists, BOL’s, and POD’s
- Create manual invoices for customers and/or process invoices in customer portals as required.
- Problem Resolution:
- Enter and track expedite requests through Shorr’s expedite portal. Provide updated shipping status to team members and/or customers.
- Resolve sales order and invoice rejections in customer portals.
- Other duties may be assigned.
- Associates Degree or equivalent experience required
- Experience with MS Word, Excel and Outlook.
- Knowledge of ERP, CRM and ecommerce platforms is a plus.
- Prior data entry experience in an ERP and/or ecommerce platform.
- Demonstrated ability to work with detailed information.
- Excellent communication skills and ability to work in a fast-paced team environment.
- Demonstration of excellent organization skills while managing time sensitive processes.
- Individuals must be adaptable while maintaining a positive and cooperative attitude to meet work demands.
- Employee Stock Ownership Plan (ESOP) - Together, We Own It!
- Comprehensive Employee Benefits: Medical, dental, vision and other insurance coverages
- Generous PTO with vacation, sick and floating holidays.
- 401K plan plus matching
- Team based Employee Owner company culture
Skills Required
- Associates degree or equivalent experience
- Experience with Microsoft Word, Excel, and Outlook
- Prior data entry experience in an ERP and/or ecommerce platform
- Demonstrated ability to work with detailed information
- Excellent communication skills and ability to work in a fast-paced team environment
- Excellent organization and time-management skills for time-sensitive processes
- Adaptability with a positive and cooperative attitude
- Knowledge of ERP, CRM, and ecommerce platforms
What We Do
Shorr is your premium, full-service packaging partner. We have an unmatched ability to optimize holistic supply chain processes, differentiate brands from their competition, and accelerate customer growth. Together we can streamline your processes, increase your output, consolidate your vendor network, and innovate your packaging. We offer innovative packaging products and equipment from industry-leading manufacturers. Product lines include corrugated, carton closure, tapes and adhesives, stretch wrap, shrink wrap, pallet unitization, flexible and protective packaging. We specialize in packaging design, process and procurement methodologies, along with customized automated equipment solutions. Our equipment sales and service team is comprised of expert sales representatives, process engineers and skilled service technicians. Equipment lines include pallet wrappers, case formers, case sealers, shrink wrappers, workstations, bagging and strapping machines. Other core competencies include in-depth consultative reviews along with post-purchase service and support. Shorr Packaging Corp. is geographically positioned with branches, warehouses and distribution centers strategically positioned across the country to best serve your needs. As an employee-owned company, we value every business relationship and will do whatever it takes to ensure success.
