Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionWe are looking for a Customer Support Regional Lead to oversee our Business Support operations across Europe and the UK. As a "Leader of Leaders," you will lead the teams supporting our global Business customer base while working closely with our product teams to ensure our European markets receive world-class support. Are you ready? 🚀
The Role: Reporting to the Global Head of Business Customer Support, you will architect a scalable model that balances location strategy, language requirements, and cost-efficiency. You will deep-dive into regional data to identify performance outliers, navigate complex European regulatory landscapes, and ensure our support is fully compliant and audit-ready. Based in our Tallinn office, you will lead a senior operational leadership team, coaching them to drive world-class performance for a regional team of 150-170+ people. You will own the regional Business Support strategy, ensuring local execution aligns with our global mission.
The Team: You will join a high-impact leadership circle that bridges the gap between our Global Servicing functions and our Product teams. You will act as the "Voice of the European Business Customer," partnering with Product Leads to ensure the solutions we build—from AI automation to self-serve help content—positively impact our customers across the region.
QualificationsSenior Leadership Experience: You have at least 4+ years in senior leadership, specifically with a proven track record of managing other senior managers or site leads (Leader of Leaders).
Operational Scale: You have experience managing large-scale operations (60+) across multiple locations, including working with Outsourced (BPO) partners.
Data-Driven Rigor: You are obsessed with metrics like CES (Customer Effort Score), FCR, and Cost per Agent, using data to drive cross-functional coalitions and measurable change.
Regulatory and Audit Expertise: You are comfortable representing your region in internal and external audits, ensuring full compliance with regional financial regulations.
Strategic Planning: You have experience developing and executing operational roadmaps with a long-term (12-month) horizon.
Communication and Influence: You are an effective, "straight up" communicator who can adapt your style to different audiences and challenge the status quo when necessary.
Values Alignment: You lead with a "no-ego" approach, prioritizing the mission over status. You thrive in a "no-frills" environment where impact is the primary measure of success.
Hiring Process:
- Application review (CV)
- Screening call with a member of the Talent Acquisition team
- First interview with the team
- Second interview with stakeholders
- Final interview with Hiring Managers
Salary range for this role: 4450 - 5975 EUR gross monthly
What’s in it for you:
- 🚀 RSU package in a rapidly growing company
- 💻 Flexible, hybrid working model
- 💪 An annual self-development budget
- ☀️ Paid time off: 28 days vacation + 3 “Me” days + 1 volunteer day, annually
- 🏝️ A paid 6-week sabbatical leave after four years with us
- 💉Wellbeing allowance with options such as health insurance and Stebby credits for you to choose from
Click here to learn more about the benefits that we offer at Wise.
Ready to lead the future of how we move money? Apply now by submitting your CV in English.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
What the Team is Saying
.png)
.png)
Similar Jobs
What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
Gallery
Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
