What you'll do:
- Verify the accuracy of customer purchase orders
- Enter customer orders and understand all aspects of the order process and workflow
- Reconcile and verify customer payments for open orders
- Serve as a key liaison between departments to ensure customer issues are communicated and escalated appropriately
- Maintain customer database accuracy with the assistance of the Customer Service Coordinator
- Process incoming customer inquiries and triage appropriately within the organization
- Handle customer correspondence via phone and email and work with customers to resolve customer questions and concerns
- Assist in maintaining team metrics
- Perform other related duties as assigned.
What it takes:
- High School Diploma or equivalent
- 1-2 years of related Customer Service experience
- Attention to Detail
- Customer and Client Focused
- Decision-Making/Judgement
- Open Communication/Transparency
- Proficient in Microsoft products
- Must have a pleasant phone voice and ability to speak clearly
- Ability to perform multiple functions simultaneously
- Ability to quickly adapt to new systems and programs
- Strong attention to detail and ability to troubleshoot and find resolution
- Ability to leverage resources and think creatively to resolve customer issues
- Proficient using a computer and able to accurately type 40 wpm
Bonus points:
- College degree
- Customer Service experience in a manufacturing environment
- Experience working in a fast-paced, dynamic environment
- Experience working in a team-centric, pool concept environment
What's in it for you?
- We offer a competitive salary and annual bonus opportunity
- In addition, we offer amazing benefits including but not limited to:
- Health Insurance: Traditional OR High Deductible plan
- Flexible Spending Accounts
- Health Savings Account (including employer contributions)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid caregiver leave
- You will receive 3 weeks of PTO, plus Holiday Pay and Volunteer Hours
- 401k with company match and immediate vest
- Employee Stock Purchase Program at a 15% discounted rate
- Matching grants through Protolabs foundation
- And More!
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What We Do
Protolabs is the world's fastest digital manufacturing source for rapid prototyping and on-demand production. The technology-enabled company produces custom parts and assemblies in as fast as 1 day with automated 3D printing, CNC machining, sheet metal fabrication, and injection molding processes. Our digital approach to manufacturing enables accelerated time to market, reduces development and production costs, and minimizes risk throughout the product life cycle.
3D Printing
Our 3D printing service offers a wide selection of materials and technologies to create prototypes and end-use parts with complex geometries and detailed features. With tight process controls, careful design reviews, and extensive quality monitoring, we ensure precise and repeatable 3D-printed parts, every time.
CNC Machining
We use 3- and 5-axis milling along with turning to machine parts from commercial-grade plastics and metals. Our online quoting system and automated manufacturing process enable us to ship parts within 24 hours, helping customers accelerate development and reduce time to market.
Sheet Metal Fabrication
Protolabs is an industry leader in quick-turn sheet metal parts for both prototyping and low-volume production. Our digital approach to manufacturing enables us to fabricate sheet metal parts in as fast as 5 days. Additionally, we can support our customers’ development efforts with component assemblies, several finish options, and screen printing.
Injection Molding
Our injection molding service offers two options—prototyping and on-demand manufacturing—which provide customers a tooling solution that aligns with their project’s requirements. It’s used for quick-turn prototyping, bridge tooling, and low-volume production of up to 10,000+ parts in 15 days or less.
