Essential Job Functions:
• Research and respond to all inquiries from both internal and external customers using various support tools.
• Provide assistance/training to customers in all facets of businesses including the use of all exchange services and ancillary products.
• Provide customer support for all configuration issues on all protocols.
• Provide client assistance on specific functionality for all new and existing protocols.
• Responsible for making regular process improvements in all facets of the groups daily duties.
• Drive new ideas and product initiatives within the department.
Job Requirements:
• Experience and/or a Degree a plus but not necessary:
o Associates Degree with 1-3 years customer service experience
o Bachelors Degree with 0-3 years customer service experience
o Financial services experience
• Interest in capital markets
• Ability to handle multiple tasks during stressful situations.
• Ability to solve difficult problems with incomplete information.
• Must be able to adapt and learn new subject matter in short period of time.
• Must be self-motivated and extremely customer focused.
• Effective communication and presentation skills required."
What We Do
Vodastra Technologies is an IT services and solutions provider.
OnSite IT Support Services for Telecom, Utility and Energy, Retail, Technology and Services, Automotive, Pharma, Banking and Finance plus more industries and Management Consulting Services for Critical Enterprise Business processes.
