Customer Support Manager

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

We are now looking for a new Customer Support Manager to join our team at ABB Distribution Solutions in Vaasa. In this role you will be responsible for leading and developing our technical support team of approximately 15 members to deliver exceptional service and support. You will play a key role in shaping the customer experience, driving operational efficiency, and fostering a culture of continuous improvement and team development.

The work model for this role is: #Li-Hybrid

You will be mainly accountable for:

• Leading and developing the technical support team to deliver high-quality service and foster continuous growth
• Overseeing daily support operations, ensuring timely issue resolution and fostering a culture of accountability and continuous improvement
• Enhancing customer satisfaction through proactive support strategies and insight-driven feedback analysis.
• Implementing tools and processes that support team effectiveness and elevate customer experience.
• Driving cross-functional collaboration to ensure customer perspectives inform product and service development

• BSc. or MSc. degree in Electrical Engineering or a related technical field
• Knowledge of protection relays and distribution networks
• Understanding of customer service principles and a commitment to delivering high-quality support
• Demonstrated ability to work independently, adapt to evolving situations, and approach problem-solving with a proactive and growth-oriented mindset.
• Strong communication and interpersonal skills, with a clear focus on customer experience and stakeholder engagement
• Strong interest in coaching and supporting individuals and teams in reaching their full potential
• Familiarity with support systems and a strategic approach to using tools and data to improve service delivery
• Fluency in English; additional language skills are considered an asset

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger. 

Our culture and benefits reflect our values: courage, care, curiosity and collaboration. The most appreciated benefits according to our personnel are at the moment e.g. an annual performance bonus, employee share acquisition program, continuous learning opportunities, bicycle and other wellbeing and family benefits. We have a hybrid working model. 

ABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium-voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability™ enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets.

If you have questions, please contact Technical Sales Manager, Olli Kauppila, tel. +358 50 334 3017. Apply for the position by November 16th, 2025. We look forward to receiving your application.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.  

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.