Customer Support Manager

Customer Support Manager

$85k – $110k • 0.05% – 0.10%

Location: in-person in Soho, New York, NY

 What will you do?

• Be part of a collaborative team, using email and live chat to rapidly resolve inquiries and exceed user expectations
• Work proactively to engage existing and prospective users through various channels
• Set the foundation for the customer support team and work with leadership on scaling the organization
• Utilize your technical skills to master our internal admin systems, troubleshoot bugs, and resolve issues
• Think creatively and passionately about ways to make every user interaction meaningful and provide the best customer experience possible
• Help share user insights and trends to all areas of the business, including product, marketing, and operations
• Contribute to making sports trading more exciting for our rapidly growing user base

What are we looking for?

• Deep familiarity with sports betting / financial exchanges 
• Ideally 1+ years of professional experience in a customer service or support role, preferably in a related industry
• Bachelor's degree preferred or equivalent experience
• Proficiency with customer support tools like Intercom or Zendesk
• Ability to work flexible hours, including nights and weekends
• A quick and creative problem-solving mind
• Effective oral and written skills
• A deep understanding and respect for our inclusive communication guidelines
• Willingness to learn and adapt to our evolving software

Who is Novig?

At Novig, we have reimagined the sports betting landscape by building a sweepstakes-based sports prediction market. Our innovative platform allows users to engage in sports predictions without traditional gambling constraints. By leveraging the sweepstakes model, we ensure compliance with regulatory requirements while providing a unique, engaging, and profitable experience for our users. Our goal is to make sports prediction more accessible, fair, and enjoyable.

Novig’s founders, Jacob and Kelechi, are recent Harvard grads with experience at Jane St & BoA who started Novig with the belief that a commission-free P2P exchange model will replace the exploitative and unprofitable betting model of traditional sportsbooks. They themselves were sophisticated sports bettors who grew increasingly frustrated by the latency, discriminatory practices, monotony, and non-profitability of the retail sports betting experience.

As the regulatory landscape evolves in the United States, Novig is positioned to become a leading innovator with our unique focus on research and technology.

How does Novig approach compensation?

We are big believers in providing excellent compensation to everyone on the team as we build.

• We offer salaries at the top of the benchmarks you’d find for roles at big name companies
• We provide equity to all employees regardless of role. We are looking for people who can grow with us as we scale our team and product, and we think it’s important for all employees, especially our first few teammates, to have significant equity in the company so you have skin in the game and our incentives are aligned.

What benefits does Novig offer?

We are embarking on an ambitious journey and are committed to providing generous benefits, even at this early stage.

• Robust health, dental, and vision plans, covering 100% of health premiums and 99% of dental and vision premiums
• Generous 401(k) plan, matching up to 4% of base salary
• Health Savings Account (HSA) with $1,080 annual company contributions
• $24/day food or commuter stipend when working in our new office