Arbe is leading a RADAR REVOLUTION, driving a zero-road-fatality reality by enabling truly safe driver-assist systems and paving the way for a fully autonomous-driving future. We are looking for a Customer Support Manager to join our business group. In this role, you will lead Arbe’s customer-facing technical organization, ensuring successful adoption, integration, and long-term satisfaction of customers using Arbe’s products. The role combines team leadership, technical oversight, and program governance to deliver a complete “whole product” solution at scale.
Responsibilities- Lead and manage a team of Application Engineers from different technical disciplines (HW, SW, System)
- Own overall customer success across multiple accounts, acting as an escalation point for complex technical and program issues
- Drive high-quality technical support, system integration, and validation activities
- Define and scale support processes, tools, and best practices to support growing customer base
- Ensure delivery of a complete solution (product, documentation, tools, training, and support)
- Collect, prioritize, and represent customer feedback to Product and R&D
- Collaborate closely with R&D, Product, Sales, and Operations to align on customer needs and company goals
- Build strong customer relationships and ensure high levels of satisfaction
- B.Sc in Electrical Engineering, Computer Engineering, or similar
- 7+ years of experience in customer-facing technical roles
- Proven experience leading teams or managing technical/customer support organizations
- Strong understanding of multidisciplinary systems (hardware, software, system-level integration)
- Experience working with customers in complex hardware/IC/system environments
- Excellent leadership, communication, and problem-solving skills
- Ability to manage multiple customers, programs, and priorities simultaneously
- High proficiency in English
- Experience in Radar / Automotive / ADAS / Communications or similar domains
- Background in ASIC, system architecture, or software architecture
- Experience scaling support organizations in startup or high-growth environments
- Familiarity with system integration, simulation, and validation processes
Skills Required
- Bachelor of Science degree in Electrical Engineering, Computer Engineering, or a similar field
- At least 7 years of experience in customer-facing technical roles
- Experience leading teams or managing technical/customer support organizations
- Strong understanding of multidisciplinary hardware, software, and system-level integration
- Experience working with customers in complex hardware, IC, or system environments
- Strong leadership, communication, and problem-solving skills
- Ability to manage multiple customers, programs, and priorities simultaneously
- High proficiency in English
- Experience in radar, automotive, ADAS, communications, or similar domains
- Background in ASIC, system architecture, or software architecture
- Experience scaling support organizations in startup or high-growth environments
- Familiarity with system integration, simulation, and validation processes
What We Do
Arbe Robotics develops 4D imaging radar solutions for the automotive market. Its technology is designed to enable safer driver-assistance systems and support higher levels of vehicle autonomy. The company combines an RF chipset with a large channel array, a radar processor chip, and AI-based post-processing, providing next-generation sensing and perception for vehicles and serving as an essential sensor for L2+ and higher levels of autonomy.
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