At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department OverviewCustomer Support Manager for UN and Global Accounts
Job Description
The Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction during the delivery of Motorola’s Lifecycle Service products. The CSM manages government contracts with responsibility for successful delivery of Service products for Local government customers. Manages the relations with external partners responsible for delivering Service products to customers. Responsible for contract renewals, proposals, accurate forecasting, development of Statements of Work, and meeting P&L and receivables goals; overseeing contract P&L performance including meeting Service billing and cost performance goals. Responsible for marketing sophisticated / integrated service programs to multiple layers within customer organizations and works closely with the direct and indirect Sales teams. The CSM is responsible for the development of service account plans and profiles, goals and strategies within assigned accounts. Major emphasis includes developing customer relationships that will position Motorola for Service growth throughout the designated customer base. Must be willing to travel throughout the designated region.
Basic Requirements
Interpersonal & Communication Skills: High attention to detail with strong interpersonal and communication skills to collaborate effectively with diverse internal and external stakeholders.
Financial Acumen: Strong financial management skills to monitor revenue streams, track billing and cost performance, and meet assigned P&L and receivables targets.
Pre-Sales Experience: Required background supporting pre-sales activities and collaborating closely with sales teams to drive business objectives and growth.
Contract & Account Management: Demonstrated ability to manage government service contracts, develop Statements of Work (SOW), handle contract renewals, and create strategic service account plans.
Regional & Global Perspective: Broad perspective capable of supporting accounts across Italy, France, and Greece, in addition to UN accounts.
Mobility & Travel: Ability and willingness to travel globally 30% to 50% of the time
Technical Background (Preferred): A technical background is considered a plus, though it is not strictly mandatory.
Travel Requirements25-50%
Relocation ProvidedNone
Position TypeExperiencedReferral Payment PlanYesCompanyMotorola Solutions Systems Polska Sp.z.o.o
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
Skills Required
- Strong interpersonal and communication skills
- Financial management skills to monitor revenue, billing, costs, and meet P&L and receivables targets
- Background supporting pre-sales activities and collaborating with sales teams
- Experience managing government service contracts, developing Statements of Work, and handling contract renewals
- Ability to develop service account plans, profiles, goals and growth strategies
- Broad regional/global perspective supporting accounts across Italy, France, Greece and UN accounts
- Ability and willingness to travel globally 25%–50% (30%–50% noted)
- Technical background
Motorola Solutions, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Motorola Solutions, Inc. and has not been reviewed or approved by Motorola Solutions, Inc..
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Healthcare Strength — Healthcare coverage is effective from day one with multiple national carrier options and bundled prescription coverage. Offerings also include mental health benefits and Flexible Spending Accounts, with optional pet insurance.
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Leave & Time Off Breadth — Time off includes generous PTO with 9–10 paid holidays, and many salaried roles use a Flex Time Off or unlimited PTO approach. Paid parental and family leave plus adoption assistance expand support.
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Retirement Support — Retirement benefits feature a 401(k) with company match and immediate vesting. Additional financial programs like an employee stock purchase plan, performance bonuses, and company equity bolster long-term value.
Motorola Solutions, Inc. Insights
What We Do
Motorola Solutions is a global technology company that provides mission-critical communications, video security, and command center software to help protect people, property, and places for public safety agencies and enterprises.
