Customer Support Manager (Bandung)

Sorry, this job was removed Sorry, this job was removed at 04:55 p.m. (CST) on Thursday, Jan 02, 2025
Be an Early Applicant
Indonesia
Software • Hospitality
The Role

Description

Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 3500 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience. 

The role in a nutshell

In the role of Customer Support Manager, your primary focus will be onboarding, training, and guiding hoteliers to utilize our platform effectively. This includes providing prompt response and resolution to their queries, handling feedback, and collaborating with other departments including technical support team.
Are you passioned about helping people and building long-term relationship with them and becoming a part of fast-paced IT company? Apply for Customer Support Manager at Exely.

As a Customer Support Manager, you will:

  • Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers) 
  • Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)
  • Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes
  • Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues. 
Requirements

To succeed in this role, you should have: 

  • Based in Bandung, Indonesia;
  • Minimum of one year in customer service, preferably within an IT company or call center 
  • Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous 
  • Excellent communication skills and willingness to work in a team 
  • Analytical mindset with the ability to make data-driven decisions 
  • Skills for solving work tasks and optimizing processes 
  • Results-oriented approach and ability to work in a dynamic environment 
  • Proficient in Bahasa Indonesian as a native language, and advanced level of English 
  • Proficient in using CRM and computer software (JIRA)
  • Knowledge of ticket and helpdesk systems would be advantageous. 
Benefits
  • Competitive salary based on experience;
  • Bonuses based on your KPI after 03 months of probation;
  • Laptop and headset for work after 03 months of probation;
  • Health insurance after 03 months of probation;
  • Start-up environment fast-paced and constantly growing, with full support from our established international team;
  • You will have a dedicated manager, with onboarding and constant support;
  • English Speaking Club with native teachers and colleagues from all over the world;
  • Online & Offline camps, workshops and gatherings;
  • Network with international colleagues through Random Coffee Program.


If you’re interested in this position, please send us your CV with a brief self-introduction story and we’ll get back to you shortly.

The Company
Kabupaten Badung, Denpasar
139 Employees
On-site Workplace

What We Do

Welcome to Exely!

We provide hoteliers with solutions that automate their hotel workflows and significantly minimize manual work.

With Exely Suite, we can help you:

Provide your guests with easy-to-use booking tools that will elevate their experience and foster loyalty.

Increase your visibility and control over hotel occupancy, reputation, and profitability.

Enhance the efficiency of your website by boosting conversions, average check, and average daily rate (ADR)

Similar Jobs

Cikarang Selatan, Jawa Barat, IDN
16564 Employees

Carrot Fertility Logo Carrot Fertility

Global Care Companion, Bahasa Indonesia Speaking

Healthtech • HR Tech • Kids + Family • Other • Social Impact • Telehealth
Easy Apply
2 Locations
412 Employees

Dynatrace Logo Dynatrace

Sr Customer Success Engineer

Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Remote
Jakarta, DKI Jakarta, IDN
4700 Employees

Alight Solutions Logo Alight Solutions

Workday Specialist

Cloud • HR Tech • Information Technology
Indonesia
11899 Employees

Similar Companies Hiring

RunPod Thumbnail
Software • Infrastructure as a Service (IaaS) • Cloud • Artificial Intelligence
Charlotte, North Carolina
53 Employees
Hedra Thumbnail
Software • News + Entertainment • Marketing Tech • Generative AI • Enterprise Web • Digital Media • Consumer Web
San Francisco, CA
14 Employees
HERE Thumbnail
Software • Logistics • Information Technology
Amsterdam, NL
9000 Employees
Not Eligible
Save
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account