The Role
As a Customer Success Manager, you'll support customers via live-chat, troubleshoot tech issues, and provide excellent service to enhance user satisfaction.
Summary Generated by Built In
Hi there! We’re CyberCare - part of Tesonet Accelerator - a customer care company for global tech brands. We combine AI-powered automation with a human touch to create smooth, stress-free experiences for millions of technology users worldwide. With 450+ professionals on board, we make tech-world easy - one customer at a time.
As a Customer Success Manager, you’ll be on the front lines of creating great customer experiences for top tech brands like NordVPN, Surfshark and Saily. Whether it’s solving an issue, answering a question, or just making someone’s day easier, you’ll be doing it with the help of smart tools and an even smarter team.
Your Day-to-Day
- Support NordVPN, Surfshark or Saily customers via live-chat. No phone calls over here!
- Troubleshoot tech issues and help with billing inquiries.
- Make customers happy by resolving their concerns.
- Turn users into fans through top-notch support.
- Bring empathy, patience, and a positive vibe to every interaction.
What We Expect From You
- Fluency in English.
- Basic know-how of Windows/MacOS and/or Android/Apple.
- Confidence in multitasking and providing technical support.
- A calm, customer-first mindset - even under pressure.
- Positive, proactive, and motivated attitude.
- Ability to work in day, evening or night shift 32 hours/week or 40 hours/week.
- Ability to work on-site from our office in Vilnius.
To be considered, non-citizen applicants must already hold the necessary legal authorization (a valid permit) to work in Lithuania.
What We Offer
- Smooth start in tech with onboarding & mentorship.
- Work with world-known products & smart tools.
- Variety shifts for students & night owls alike.
- Office in Cyber City + option to work from home twice a week.
- Clear growth path - move into Product, AI, Marketing & more.
- Fun team, regular events & team building activities.
- Gross salary - 1200 - 1680 EUR/month (base salary 1200 EUR/month plus performance bonus up to 480 EUR/gross) + annual salary reviews.
- Health insurance & plenty of extra perks.
Top Skills
Windows,Mackos,Android,Apple
Am I A Good Fit?
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The Company
What We Do
Wow! experiences, progression, and teamwork-driven customer success company making techworld easy ⚡️
We shape the way tech companies provide customer support by adding a human touch mixed with a splash of innovative solutions. Chat by chat, case by case, we are challenging the norm across the globe with the magical “hello” that only we know how to say.
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