ABOUT US:
Impossible Cloud is a fast-growing B2B cloud company headquartered in Hamburg, Germany. We have built a cloud object storage solution comparable to AWS S3, purpose-built and optimised for AI and compute workloads. Our commercial hyper-growth speaks for itself, powered by our channel-first go-to-market strategy.
We are now expanding beyond storage: we are building a high-performance compute platform, offering an end-to-end solution from GPU infrastructure to full GPU platform software stack. In doing so, we are redefining the cloud ecosystem by bridging the gap between decentralised infrastructure (DePIN), mainstream B2B cloud use cases, and AI applications.
Find out more about us here.
Please note that we can only consider candidates who have a valid, unrestricted work permit for the EU.
WHAT YOU WILL DO:
- Investigate and resolve Tier 2 customer support cases covering S3 API errors, access issues, performance and latency, SDK and client behaviour, and network problems, with clean escalation packages when Engineering involvement is required.
- Own endpoint security operations in SentinelOne: track and remediate critical vulnerabilities, triage alerts to whitelist or escalate, and develop USB policies aligned with ISO procedures.
- Run the full vendor selection, implementation planning, and day-to-day operation of a Remote Monitoring and Management tool for all company endpoints.
- Handle internal IT helpdesk requests end-to-end, covering device provisioning for new joiners, secure device wipes for leavers, email and connectivity issues, and tool access, following defined ISO-compliant procedures throughout.
- Build and maintain the internal knowledge base: runbooks for recurring issues, documentation of S3 platform behaviours, and process improvements that reduce repeat escalations.
- Participate in on-call rotations for critical incidents (~once/month, may include US time zones), with structured response times and clear ownership of resolution.
WHAT YOU BRING:
- 3+ years in technical support, sysadmin, or DevOps roles, with hands-on experience across at least one major cloud platform (AWS, GCP, or Azure) and a track record of resolving complex issues independently.
- Solid grounding in networking fundamentals (HTTP/S, TCP/IP, DNS, TLS/SSL, REST) and practical debugging skills using tools like curl and CLI; comfortable working in Linux environments.
- Direct experience with endpoint security tooling, ideally SentinelOne or a comparable EDR platform, including alert triage, policy configuration, and vulnerability tracking.
- Proficiency in log and metric analysis (Grafana, Loki, or equivalent) and scripting ability in Python or Bash for troubleshooting and log parsing.
- Structured, precise written English communication: your escalation summaries, KB articles, and customer-facing responses are clear on the first read.
- AI-native working style: you use AI tools to move faster and work smarter. This is a baseline expectation at Impossible Cloud, not a differentiator.
WHAT WE OFFER:
- Competitive salary coupled with direct engagement in your success through an enticing ESOP.
- Clear and transparent career progression scheme inspired by the best performing organisations incl. fast track promotion opportunity for exceptional performance to support your growth ambitions.
- Prime growth-stage company with proven revenue and a sharp edge in cloud — founded by serial entrepreneurs with multiple successful exits.
- Experienced, passionate team working with cutting-edge cloud technology.
- A vibrant office in a trendy location with free brain food and a canteen — plus a subsidized premium gym membership and monthly team meet-ups that bring the whole crew together!
OUR CULTURE:
We are committed to success. We embrace individuals from all backgrounds who share the goal of building a future European cloud champion, celebrated through a richly diverse team of 15+ nationalities and 10+ languages spoken.
OUR HIRING PROCESS:
Apply: Submit your CV or LinkedIn profile via the application form.
First response: We review every application carefully and get back to you within a few days. If your profile is a strong match, we'll invite you to an intro call via Google Meet.
Get to know us: We move quickly through two to four interview steps, including a meeting with our founders.
Offer: If it's a mutual fit, you'll receive a personal offer and feedback call, followed by a written offer document.
Skills Required
- Applicants must hold EU citizenship or a valid permanent residence permit or EU Blue Card authorizing employment in Germany
- 3+ years in technical support, sysadmin, or DevOps troubleshooting with major cloud providers (AWS, GCP, Azure)
- Expertise in networking (HTTP/S, TCP/IP, DNS, TLS/SSL, REST) and debugging tools (curl)
- Strong Linux CLI and SDK skills
- Proficient in log and metric analysis (e.g., Grafana, Loki)
- Solid understanding of S3 object storage and backup basics (backup/restore, retention, immutability/WORM/Object Lock, multipart, timeouts, TLS/cert, DNS)
- Scripting experience for troubleshooting/log parsing (Python, Bash)
- Excellent, structured English communication
- Ability to participate in on-call rotations with short response times and manage critical incidents
- Collaborate with Engineering and Infrastructure teams to drive resolutions and product improvements
- Hands-on familiarity with backup tools (e.g., Veeam) and/or S3 clients (S3 Browser, rclone, aws cli)
- Understanding of Kubernetes concepts (services, ingress, pod logs)
- Understanding of virtual machines and backup workflows (VMware, Hyper-V)
- German language proficiency (professional level)
What We Do
Impossible Cloud is Europe's premier cloud storage solution. Our decentralized cloud architecture outperforms current cloud solutions with faster, cheaper, more secure cloud storage. Made in Germany, Impossible Cloud stores all data in top tier, GDPR-compliant data centers and integrates seamlessly with any data management or backup solution. Whether you’re looking for a high-performance, lower cost alternative to public cloud or a secure, scalable alternative to private cloud, Impossible Cloud offers industry-leading availability, durability, and security for a fraction of the cost. It's easy to switch with just a single line of code. Switch to Impossible Cloud today
