Customer Support Lead (Onsite, Brno, Czech + English)

Reposted 7 Hours Ago
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Brno, Město Brno, Jihomoravský
In-Office
124-2K Annually
Mid level
Information Technology • Consulting
The Role
Lead the delivery of training sessions, develop materials, monitor participant progress, and collaborate with teams to improve client onboarding processes.
Summary Generated by Built In

D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Tasks and Responsibilities

  • Deliver engaging and interactive training sessions using modern methodologies and tools
  • Develop and update training materials across various formats (presentations, manuals, e-learning)
  • Monitor participants’ progress and provide feedback to support continuous development
  • Collaborate closely with operational teams to ensure a smooth handover from training to live environments
  • Maintain up-to-date knowledge of client processes, tools, and products
  • Evaluate training outcomes and implement improvements based on feedback and performance metrics

Requirements
  • Previous experience in training delivery and/or soft skills development is an advantage
  • Strong communication skills, both written and verbal
  • Proficiency in Microsoft Office tools (Excel, PowerPoint, Word, Outlook)
  • Independent and organized work style with strong attention to detail
  • Ability to manage time effectively and prioritize tasks
  • Fluent Czech (C2) and good command of English (B2)
  • Willingness to work on-site in Brno (relocation or daily commute required)

Benefits
  • Meal vouchers (CZK 123.90 in your salary per working day)
  • Benefit card (CZK 1940 per month)
  • Performance-based bonuses that recognize and reward your contributions.
  • Daily engagement with international clients and colleagues, particularly through the use of English and other foreign languages.
  • Competitive referral bonus program for recommending qualified candidates.
  • A fair and people-centric work environment, supported by transparent corporate governance.
  • Regular team-building events, social activities, and wellness initiatives, including company gatherings and sports.
  • A clear path for career growth within a dynamic, multicultural, and multinational organization

    Is 
    IT in your DNA?

Top Skills

MS Office
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The Company
HQ: Kaiseraugst
343 Employees
Year Founded: 2003

What We Do

D-ploy is an IT Engineering and Consulting Company with a wide portfolio of services and solutions suitable for globally as well as regionally operating companies.
Our strength is in providing proven standard and individually tailored solutions helping our customers achieve their strategic and business goals.
Our core competencies are operational IT Infrastructure services and consulting in the areas of Service Management, Program and Project Management as well as Quality Management.

Company Profile
Founded in January 2003 in Kaiseraugst, Switzerland, D-ploy has been growing steadily by expanding its expertise, portfolio and geographical presence across Europe and in the US. Our main focus has always been on ensuring that IT enables the Business, supports value generation and contributes to the overall work efficiency. With the customer-centric attitude and pragmatic approach to IT, we became a trusted and preferred IT partner to many customers proving again and again, that we can do IT.
Building our expertise and establishing long-term partnerships with our customers, we understand the value of sustainable practices driven by compliance with industry standards and implementing best practices. Therefore, since 2016 D-ploy has been ISO 9001 and ISO/IEC 20000-1 and as of 2017 ISO/IEC 27001 certified.
We strive to continuously offer the most suitable and innovative service solutions to our current and future customers by staying agile, understanding the industry needs and keeping up to date on the market trends.

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