Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
What this role is all about?
As a Customer Support Intern, you will support customers by providing technical assistance and post-sales support, helping resolve technical issues, and ensuring a high level of service quality. You will work closely with experienced support team members, follow established procedures, and continuously develop your technical knowledge as products evolve.
What you’ll do?
- Provide technical assistance and post-sales support to customers
- Assist in troubleshooting technical problems and resolving various technical issues
- Respond to customer inquiries in a timely and accurate manner, in line with defined service level agreements (SLAs)
- Report activities, issues, and events to the team leader
- Follow recommended and mandatory team procedures and processes
- Assist in creating, maintaining, and updating support-related technical documentation
- Continuously develop product and technical knowledge to stay up to date with functionality released in new product upgrades
What makes you a strong fit?
- Recent graduate in Computer Science, Information Technology, Engineering, Telecommunications, or a related field
- Understanding of technical concepts (e.g. networking, software systems, programming languages, testing and troubleshooting principles)
- Ability to explain technical topics in a clear and structured way
- Attention to detail and ability to follow defined procedures and guidelines
- Proficiency in English; additional languages are considered an advantage (e.g. Turkish, Arabic)
This is a full-time, paid internship aimed at long-term growth, offering the opportunity to transition into a permanent position upon successful completion of the internship.
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
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What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.
We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage.
Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future.
Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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