Responsibilities:
- Respond to some of the requests from Customers with empathy, using strong verbal and written English communication skills.
- Learn some of our Standard Operating Procedures and Service Level Agreements and implement them in troubleshooting some issues of Customers.
- Learn to analyze multiple tools and logs to determine the root cause of various components of the Augmedix technology stack (e.g. proprietary software, smartphone mobile device, customer network connectivity, employee network connectivity, server) and customer Electronic Health Record (EHR) software.
Requirements:
- Bachelor’s in any field
- Empathy for the customer. Strong sense of accountability to drive issues to resolution.
- Multi-tasking skills.
- Strong Comfortable working hybrid/night shift to accommodate US time zones.
- verbal and written communication skills in English
- Basic troubleshooting knowledge/tech savvy
Details:
- Duration: 3 Months
- Fully Subsidized meals and snacks
- Transportation: Drop Off (if applicable)
Top Skills
What We Do
Augmedix, Inc. (Nasdaq: AUGX) provides automated medical documentation and data services to large healthcare systems and physician practices, supporting medical offices, clinics, hospitals, emergency departments, and telemedicine nationwide.
The Company’s Ambient Automation Platform converts the natural conversation between physicians and patients into timely and comprehensive medical notes and performs a suite of related data services. These services relieve physicians of administrative burdens to enable more time for patient care. Augmedix’s proprietary platform uses automatic speech recognition, natural language processing, and clinical datasets to capture the ambient visit conversation and generate a structured medical note. The structured medical note data is then used to deliver additional data services. Quality is assured by trained medical documentation specialists.
