The Role
Handle customer queries, requests, and complaints across support channels; provide professional assistance, maintain interaction records, escalate issues, help resolve concerns, build positive customer relationships, and identify recurring issues for team improvement.
Summary Generated by Built In
Customer Support Intern
Location: Hyderabad
Internship Duration: 3–6 Months
Stipend: ₹5,500 per Month
Work Timings: 6 :00 Am to 9 : 00 Am
Working Days: 6 Days a Week
Week Off: Rotational
About Sid's FarmSid's Farm is a fast-growing D2C dairy brand committed to delivering 100% pure and high-quality dairy products. We serve thousands of families with a promise of purity, quality, and customer satisfaction.
Roles & Responsibilities- Handle customer queries, requests, and complaints through various support channels.
- Provide prompt and professional assistance to customers.
- Maintain records of customer interactions and feedback.
- Understand customer concerns and escalate issues when required.
- Support the team in resolving customer issues efficiently.
- Build positive relationships with customers and ensure a great customer experience.
- Identify recurring customer concerns and share insights with the team.
- Good verbal communication skills in Kannada and English.
- Positive attitude and willingness to learn.
- Basic computer knowledge.
- Ability to handle customers politely and professionally.
- Strong listening and problem-solving skills.
- Freshers and students can apply.
- Immediate joiners preferred.
- Candidates looking to gain experience in Customer Support are encouraged to apply.
- Hands-on experience in customer service operations.
- Opportunity to work with a growing FMCG/D2C brand.
- Practical exposure to customer relationship management.
- Internship completion certificate (as per company policy).
Skills Required
- Good verbal communication skills in Kannada and English
- Positive attitude and willingness to learn
- Basic computer knowledge
- Ability to handle customers politely and professionally
- Strong listening and problem-solving skills
- Freshers and students may apply
- Immediate joining preferred
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The Company
What We Do
Sid’s Farm is an India-based direct-to-consumer dairy brand that produces and supplies pure, safe milk and other dairy products to families. Founded in 2013, it grew from serving a few families to more than 25,000. Its model combines dairy-product manufacturing with subscription and non-subscription ordering and local delivery, while emphasizing quality, safety, sustainability, and customer satisfaction through its Hyderabad operations.
